Dubai International Airport (DXB)
I called to reconfirm my ticket today and was told it was cancelled as I did not use he first segment. However I had called in to discover my options prior to even the first segment and was not informed whatsoever that the entire segment would be cancelled shall I opt to forgo the first flight. I spoke to a supervised called Ashika (did not provide her last name) and was told I could make a new booking. However it does not make sense that I pay for a new booking when I have an existing one I have paid for, not utilized and did not expect under any circumstances to be cancelled. I have a family event I cannot miss under any circumstances and it is shame that I am being punished for the failure of the call agent to inform me of this aspect. I am hoping to hear back from you with a positive answer. I was again contacted by another agent Mr. Kender, but again I was not assisted. Thank you.