Terms and Conditions
Please read these Terms and Conditions before using Opodo's website (Site) and making any booking. When you make a purchase on the Site, you agree to accept these Terms and Conditions.
All correspondence regarding customer service or your booking should be sent to Opodo, PO Box 6589, Leicester, LE1 3ZZ or emailed by clicking here >
Contents of these Terms and Conditions:
1. YOUR CONTRACT
A 'booking' means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by Opodo (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either Opodo or the relevant Travel Supplier).
When you make a Flight + Hotel booking, your contract is with Opodo Limited (ATOL 10049).
IT IS RECOMMENDED THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE TRAVEL SUPPLIERS CANNOT ACCEPT LIABILITY (EG DELAYS OR CANCELLATIONS BEYOND THEIR CONTROL).
Except for the sale of Flight + Hotel package holidays, Opodo acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance, car suppliers and cruise lines, plus all airlines, shall be included in the term 'Travel Supplier'. When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Opodo is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier. You will see the contact details for most suppliers in the confirmation e-mail we or the Travel Supplier send you.
Opodo does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.
Travel Supplier Conditions
The following applies to all products or services booked via our Site:
The Travel Supplier's terms and conditions (including airlines' fare rules) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.
You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.
Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Opodo, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Opodo is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. You can check your baggage allowance by either visiting the airline's website or by clicking here.
The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Opodo has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
Opodo is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds and amendments), Opodo reserves the right to charge you an administration fee of £25 GBP per person to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier or any difference in the fare as advised by the airline at the time of making the change. Credit card fees and booking fees are non-refundable in the event of cancellation (either by you or the airline/Travel Supplier). Please note that airlines do not generally allow name changes on flight bookings.
In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. However, if you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. You may incur costs for any changes to the other flight if necessary.
Low-cost airline flights
This section refers to flight bookings only. If you have booked a low-cost airline flight as part of a Flight + Hotel package, please refer to section 4 below.
If you instruct us to include low-cost airlines in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. You will receive a confirmation email directly from the low-cost airline.
Your contract will be with the relevant low-cost airline. You will be subject to the terms and conditions of the low-cost airline which will be deemed to be incorporated into this contract. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, after booking on your confirmation email or on the low-cost airlines website.
Please note that low-cost airlines may depart from smaller, regional and/or secondary airports.
If you purchase an overseas flight with one Opodo booking reference and subsequently purchase pre-paid overseas accommodation (hotel or cruise) and/or car hire with a separate Opodo booking reference within 24 hours, this will constitute a Flight-Plus booking. Purchasing the overseas pre-paid accommodation (hotel or cruise) and/or car hire before the overseas flight within a 24-hour period will also constitute a Flight-Plus booking. This means your booking will be applicable for protection under our Air Travel Organiser's Licence (ATOL) number 10049. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If your airline, hotel or car hire company fails, Opodo will be required to refund that part of the trip, or if travel has not yet commenced, refund the whole arrangement. For further information visit the ATOL website at www.atol.org.uk. The price of your Flight-Plus air holiday package includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the Air Travel Trust Fund. This charge is included in our advertised prices.
Please note that for bookings to be protected under Flight-Plus regulations:
If any booking is cancelled, the remaining booking will be considered as an individual booking and will not fall under the Flight-Plus regulations.
Hotels and other Accommodation
We offer star ratings as a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.
Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Should you require more precise timings, please contact us.
Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Opodo are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel.
Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.
Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.
In the event of availability or quality issues with your hotel, we will use our best endeavours to relocate you to the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.
In the event that you make any alteration to your hotel booking (including, but not limited to, cancellations, refunds and amendments) Opodo reserves the right to charge you an administration fee of £25 GBP per booking to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees and booking fees are non-refundable in the event of cancellation.
All drivers must display a full valid driving licence at time of pick up. Licence must have been valid for at least 12 months and both paper and photo licences must be presented. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. Customers renting a vehicle for pick-up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence.
For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) Opodo will impose a charge of £15 per rental. For reservations cancelled or amended more than seven days after the booking date, Opodo will impose a charge of £40 per rental. Please note that after booking, additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions.
Cruise-only holidays on this Site are bonded by cruise lines under a scheme of financial protection administered by the PSA or ABTA. Fly-cruises on this website are ATOL-protected by the CAA. Please review the Flight-Plus section above for information about cruise bookings relating to a separate flight booking, which may also be ATOL-protected.
We act as agent for licensed cruise lines. Please refer to the cruise line's booking conditions and conditions of carriage for information, which can be found on the payment page of the cruise booking engine before purchase is made.
Your payment card will be processed by the cruise line for cruise-only and fly-cruises and you will see their name appear on your payment card statement. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Opodo will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the cruise payment and payment to Opodo for any other products or Opodo charges will appear as separate transactions on your payment card statement.
On rare occasions the cruise line may add surcharges after booking, as set out in the cruise line terms and conditions provided on the payment page.
Depending on the length of the period between the booking date and the departure date, it may be possible to a pay a deposit. Final payment will be taken for your booking on the date advised in the cruise line's booking conditions and conditions of carriage. You will be sent an email before this as a reminder. Your booking will not be confirmed until final payment has been processed and settled by the cruise line. If the payment card you have provided is unable to process the final payment, we or the cruise line reserve the right to cancel your booking and you will lose your deposit paid.
Due to security requirements, most cruise lines now require all passengers to pre-register online for their cruise before arrival at the departure point. An email will be sent to you after your booking is confirmed which provides further information and the link to access the relevant website for you to provide the required information. Failure to pre-register may result in boarding being denied by the cruise line, and/or may result in cancellation of your booking.
All passengers are required to check in at the port for their cruise no later than two hours prior to the scheduled sailing departure time. Passengers will not be allowed to board the cruise liner after check-in has closed. Late arriving passengers may join the ship at an approved port of call in the scheduled cruise itinerary. Travel to that subsequent port of call will be at the passenger's own expense.
All cruise lines require every passenger to have full and valid travel insurance which includes cover for pre-existing medical conditions worldwide, or as a minimum, in the countries that you are due to visit and which must remain in force for the entire duration of your cruise. The insurance policy should as a minimum include all medical and repatriation coverage for not less than £2 million. Failure to have relevant travel insurance cover will result in the cruise line denying boarding. If you wish to purchase travel insurance please email our cruise sales team by clicking here > and selecting cruise as the subject.
The passenger making the booking represents that all passengers in the booking are fit to travel. At the time of booking every passenger is obliged to inform Opodo of any illnesses or physical or mental incapacities which may require care or assistance. If a passenger's health changes between the date of the booking and the date of the cruise departure, the passenger is obliged to inform us in writing so we can inform the relevant cruise line as soon as possible. Please check your cruise line's booking conditions and conditions of carriage for more information on fit for travel.
Restrictions on the carriage of pregnant women vary with each cruise line, but some will refuse to carry women who will be 24 weeks or more pregnant on the date the trip concludes. Restrictions can be checked prior to booking using the "Age and pregnancy rules" link on the Sailing availability page in the booking flow. If in doubt, please check with the cruise line concerned and consult your doctor. Age restrictions for infants and children on particular cruises may also apply. These are also displayed on the Sailing availability page.
Some cruise lines may issue physical tickets rather than e-tickets. These tickets, if applicable, will be sent to you at least two weeks prior to the departure of your cruise.
For any cancellations or modifications relating to cruise, please contact our cruise sales team on 0800 358 2288 or email by clicking here and selecting Cruise as the subject.
Only your UK departure airport shall be advised at the time of booking. Opodo will send full confirmation of your flight itinerary and important information to you as soon as we receive these details from the cruise line. We would usually receive this information approximately two months before your departure, or earlier if your departure is within two months.
Flights may be indirect and will always be in Economy unless you have selected and paid for an upgrade.
Transfers between arrival and departure airports at your destination and relevant ports are not normally included in the price. If transfers are included, a member of the cruise team will confirm and clarify the details to you at the time of booking, or notify you afterwards if you make your booking online. Should you miss your included transfer connection for any reason, you will be responsible for arranging and paying for the journey between the destination airports and port, or vice versa. If transfers are not included, it will be your responsibility to arrange and pay for the transfers between the destination airports and port, or vice versa.
Transportation to and from the UK departure/arrival airport(s) is not included and will be your responsibility, including all costs.
Opodo cruise packages
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.
In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
2. DELIVERY OF YOUR BOOKING
The following applies to all products or services booked via our Site:
All tickets sold on Opodo are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Opodo will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Opodo cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.
3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify some products or services, or there may be specific requirements you will have to meet. Please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. In this instance, the most restrictive fare rules will apply. You should read all fare rules pertaining to your reservation. If changes or cancellations are permitted, then please call Opodo to make the change. Changes and cancellations cannot be made by email.
You can reach the Opodo call centre on 0871 277 0090 from the UK (10 pence per minute from BT landlines (different charges apply to other telephone providers - please contact your operator for details)) or +44 121 281 3360 from overseas. For hotel bookings not part of a package provided by a Travel Supplier, the hotel's specific terms and conditions for cancellations and amendments will be set out in your confirmation email. Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Opodo reserves the right to charge you an administration fee of £25 GBP per person to cover the administration costs incurred by Opodo. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Site is not relevant to the cost of making your change.
For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) Opodo will impose a charge of £15 per rental. For reservations cancelled or amended more than seven days after the booking date, Opodo will impose a charge of £40 per rental.
Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore may not be refundable. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Opodo reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.
Please note that, in relation to cruises, a 'no-show' for any cruise will result in your ticket being cancelled by the cruise line and therefore will not be refundable.
In some cases when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase. If you wish to make a claim for any taxes that may be refundable please do so in writing to the following address: Tax Refunds, Opodo Limited, PO Box 6589, Leicester LE1 3ZZ. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a £25.00 per person Administration Charge.
4. TERMS AND CONDITIONS RELATING EXCLUSIVELY TO FLIGHT + HOTEL PACKAGES
When you buy an ATOL-protected air package from Opodo you will receive a confirmation email from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 10049. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk The price of your air holiday package includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the Air Travel Trust Fund. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please contact us to confirm what protection may apply to your booking. Please note that the above also applies to all Flight + Cruise bookings.
Changes to or Cancellation of your Flight + Hotel Package by you
If you wish to change or cancel your Flight + Hotel booking then please call the Opodo Customer Services on 0871 277 0090 from the UK (10 pence per minute from UK landlines) or +44 121 281 3360 from overseas. We will endeavour to amend or cancel your booking as far as possible. However, many flights and hotels used in Flight + Hotel bookings are non changeable and non refundable, and therefore any change to a flight or hotel may require the purchase of a new flight or hotel booking. You will be liable for all associated costs of a new booking. IT IS RECOMMENDED THAT YOU TAKE OUT APPROPRIATE INSURANCE TO COVER YOU FOR SITUATIONS WHICH MAY REQUIRE YOU TO CANCEL OR CHANGE YOUR TRAVEL ARRANGEMENTS.
Please note that the above also applies to all Flight + Cruise bookings; please contact a member of the cruise team who will be more than happy to help you with your Flight + Cruise booking
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Opodo reserves the right to charge you an administration fee of £50GBP per person to cover the administration costs incurred by Opodo. You will also be liable for any charges imposed directly by the Travel Supplier.
Changes to or Cancellation of your Flight + Hotel Package by Opodo
Opodo reserves the right to make changes to your Flight + Hotel Package where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation.
If you are notified of any Major Changes to your Flight + Hotel Package after we have confirmed your booking but before you travel, you can either accept these new arrangements (and cover any additional increase in price from your original booking), buy another Flight + Hotel package (and cover any additional increase in price from your original booking) or cancel your Flight + Hotel Package and receive a full refund from Opodo.
Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort.
Unless the change is due to events beyond our control or that of our suppliers, as described below, we will pay you the following compensation:
* For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. ^ The departure date is excluded when calculating the relevant period.
Opodo will not be liable to you for any compensation if forced to cancel or make any changes to your Flight + Hotel Package as a result of events outside our control and which neither or Opodo or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; government intervention, terrorism; riots; civil unrest; natural and nuclear disasters; fire; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events.
Where as a result of such an event occurring after your departure a significant part of your Flight + Hotel Package cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again, it is recommended that you take out comprehensive insurance to cover such circumstances.
Please note that airlines may charge for additional services (eg. checked baggage, airport check-in, preferred seating, in-flight entertainment (if available) and food, drink and snacks etc). Any charges for these additional services are not included in the price of your ticket and must be paid to the airline directly. If your Flight +Hotel booking includes a no-frills flight, please contact our call centre directly to add services which can be pre-booked before departure. Otherwise, please contact the airline directly.
Full payment for all Flight + Hotel bookings, holidays, air, insurance products and car rental (other than hotel and car rental pay-on-arrival bookings, or cruise bookings where a deposit option is available) is required at the time of booking.
Opodo may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post.
Before payment is received in full, Opodo or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.
Payment can be made by all major debit and credit cards as detailed on the Site. Opodo reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. Opodo reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.
Opodo or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Opodo is not responsible for any costs incurred as a result of these checks.
Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline's refund policy.
Taxes fluctuate in line with exchange rates.
If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Opodo will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Opodo for any other products or Opodo charges will appear as separate transactions on your credit card statement.
6. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
The information in this section is valid for British Citizens only. A valid passport is necessary for travel. Some countries require that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans, and arrange to renew your passport if necessary. Further information can be found at the UK Identity & Passport Service website - www.ips.gov.uk.
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after making a booking but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.
It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the Department of Health's website at www.dh.gov.uk/en/index.htm and search for the destination you are visiting or speak to their GP.
7. OTHER GENERALLY APPLICABLE TERMS
Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please click here >
Liability of Opodo
Where you have bought a Flight + Hotel Package, Opodo accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you. Further, we accept liability for any negligent act or omission of our Travel Suppliers whilst they are acting within the scope or in the course of their authority to provide any service or arrangement forming part of the Flight + Hotel Package that you have booked with us, including death, personal injury or illness.
Except for the sale of Flight + hotel package bookings, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf.
Opodo does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers.
In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where Opodo is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
Opodo will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Suppliers require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Suppliers need to be able to investigate the problem and, where possible, rectify it quickly. In relation to Flight + Hotel Packages your failure to comply with this procedure could result in us being unable to accept responsibility.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the Spain and the USA and certain other countries. You agree to supply this information to Opodo and consent to Opodo passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).
For some airlines and destinations, Opodo will ask you to fill out this information using a link on the confirmation email and page. For other airlines and destinations, you will be requested by the airline to supply the information during online or airport check-in.
Cruise lines serving countries with APIS requirements are also required to collect this information from passengers prior to sailing.
If you are travelling to or transiting through the US under the Visa Waiver Program, it's now compulsory for you to get online authorisation (an ESTA) before arriving at your departure airport or, if arriving on a cruise, at your departure port. You must do this at least 72 hours before departure. More about ESTA >
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. Opodo does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Opodo does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
Opodo offers all of the general information on the Site for purposes of guidance only. Please note that Opodo may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Opodo does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
Opodo does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
Opodo reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. Opodo has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Opodo. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Opodo shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Opodo or its suppliers.
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by Opodo. The material contained within the Site is the property of Opodo or its affiliates unless identified as belonging to third parties. The name Opodo and any other marks, logos and graphics of Opodo displayed on the Site are registered trademarks of Opodo or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
You are not granted any right or licence to use any trademarks.
Opodo uses secure technology in order to safeguard personal information and financial transactions. Opodo complies with the procedures and security standards as further set out in the Opodo Security Policy >
Flight + Hotel holidays and Flight-Plus bookings are ATOL-protected by the Civil Aviation Authority under ATOL 10049. Not all holidays or travel services offered and sold by us will be protected by the ATOL scheme. If your booking is ATOL-protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk or please contact us if you want to know more. For more information about Flight-Plus, please see section 1 above.
Changes to Terms and Conditions
Opodo reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
These terms and conditions form a contract between you and Opodo Limited, which is governed by English law. You agree that any disputes will be dealt with in the English courts.
The Site is offered to you by Opodo Limited, whose registered office is at Waterfront, Hammersmith Embankment, Chancellors Road, London W6 9RU, Great Britain. All legal documents should be sent to this address. All correspondence regarding customer service should be sent to Opodo, PO Box 6589, Leicester, LE1 3ZZ.