Delayed by 3hrs because of scheduling Did not get to sleep till 3am having arrived from Heathrow at 18:30 at Ottawa Airport very unhappy
Having paid over £950 for a return flight, I expected to be able to take a suitcase, but at the airport I was charged an extra £45 each way, which hadn't been flagged up, and which I wasn't expecting. Plus my case arrived back in the UK 24 hours after I did. Very unhappy.