Booking was fast & easy could even book a seat
Very slow and late start of check in on both flights
On the way going I've asked for a quilt but nothing happened and on return flight I needed a pillow to support my back but there wasn't any.
Clarity on baggage issues
Departed on time, no sandwiches available for diner, but the cheese deal was very nice.
Was disappointed that I had booked two checked bags and was charged an extra 60 quid for my ski bag when I had another checked bag booked. got no discount or refund just stung with the cost. most airlines I fly with another checked bag is fine for a ski bag when there is no option for ski bag when booking the flight.
We were delayed by 3 hours by ice on the way out. There was only one de-icer working. As a result I missed train connections and had to pay for a new ticket to Karlstad.
Competitive /l