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Rwandair

About Rwandair

Founded in 2002, RwandAir is the national flag carrier Rwanda. Operating an extensive network of domestic and international services across Africa and the Middle East. In total, 18 different destinations are offered by the airline. Boasting a fleet of 8 Boeing and Bombardier aircraft, RwandAir is headquartered at Kigali International Airport, Rwanda and operates under the slogan "Fly our dream to the heart of Africa."

RwandAir is 99% owned by the Government of Rwanda and became an official IATA member in May 2015. In addition to its own destination network, the airline enjoys a number of codeshare agreements with other African airlines including Air Uganda, Ethiopian Airlines, South African Airways and Proflight Zambia, as well as European airlines including Brussels Airlines and Turkish Airlines. These agreements provide organized flight scheduling for passengers in need of connecting flights during their travels to destinations beyond those offered by the company.

Online check-in

Online check-in is not currently available for RwandAir flights. Passengers should therefore ensure they arrive at the airport early to check in directly at the terminal. For international flights, it is recommended that passengers arrive 3 hours before the flight's scheduled departure time. For domestic flights this duration is 2 hours.

Check-in closes 1 hour prior to departure for international and domestic flights. In order to begin the check-in process, RwandAir passengers must be able to present their booking reference code as well as their photo identification at the check-in counter. Any baggage that passengers wish to check in should also be presented at the check-in terminal.

Hand luggage allowance

Passengers travelling on RwandAir flights are entitled to carry 1 item of free hand luggage with them on board the aircraft. The weight of each item of hand luggage should not exceed 10 kg or be larger than 55 x 38 x 20 cm in size. Passengers flying to Johannesburg are entitled to 15 kg. Additional small items such as handbags, camera bags or laptop bags can also be carried on board.

On a RwandAir flight, baggage that is oversized or heavier than 10 kg will be subject to an additional check-in fee and placed in the aircraft's cargo hold. All items of hand luggage should be able to fit in the overhead lockers or beneath the seats on board the aircraft. All items of hand luggage will be weighed and measured before boarding.

Checked baggage allowance

Passengers travelling on a RwandAir flight are permitted to check in as many items of luggage they wish, provided no single item weighs no more than 30 kg and is no greater than 203 cm in size. Any item exceeding these weight and size restrictions shall not be allowed onto the aircraft.

RwandAir passengers are entitled to 1 free item of checked baggage, with allowance for additional items for a fee during the booking process or before the flight's departure. Assistance-related devices such as wheelchairs and infant prams may also be checked into the cargo hold free of charge.

Airline Information

  • Airline name: RwandAir
  • IATA code: WB
  • Year Founded: 2002
  • Headquarters: Kigali International Airport, Kigali, Rwanda
  • Website: rwandair.com

Latest customer reviews on Rwandair flights

3.8 /5
Total reviews based on: 36
Harare
Cape Town
Harare - Cape Town International Airport ( HRE - CPT )
5.0 /5
Mhofu
Date 2019-09-10 Location Zimbabwe Age 31-50 Class Economy

Good services and will use in future and recommend to others

5.0 /5
1 reviews
Cape Town
Kigali
Cape Town International Airport - Kigali International Airport ( CPT - KGL )
5.0 /5
AndyBTW
Date 2019-08-05 Location Cape Town Age Over 70 Class Business Class

It was good to be flying with a "young" and growing airline - it felt different and went very well. Just one comment: the business class menu was the same for the lunch and dinner menus but the food did not seem to match the menu!

5.0 /5
1 reviews
London
Kigali
Gatwick - Kigali International Airport ( LGW - KGL )
5.0 /5
Nick
Date 2019-06-15 Location UK Age 51-70 Class Economy

Extremely efficient all workable. Rwandair is superb and there's plenty of competition from the other much more expensive airlines.

4.1 /5
16 reviews
Nairobi
Johannesburg
Jomo Kenyatta Internatonal - OR Tambo International Airport ( NBO - JNB )
5.0 /5
Rolf
Date 2019-12-13 Location Norway Age 51-70 Class Economy

I found Your airline with one of the best reasonable air fares that met my purpose in traveling in Africa. Service was good, the staff friendly.

5.0 /5
1 reviews
London
Lagos
Gatwick - Murtala Muhammed ( LGW - LOS )
5.0 /5
Mustyville
Date 2020-01-19 Location Nigeria Age 31-50 Class Economy

Too much unnecessary delays which eventually increases ovrrall flight journey

5.0 /5
1 reviews
Entebbe
London
Entebbe - Gatwick ( EBB - LGW )
4.0 /5
EKSP
Date 2019-09-02 Location Uganda Age Under 30 Class Economy

Good customer care. Possibly my suggestion would that for the next flights all stop over should clearly be indicated in the tickets

4.0 /5
2 reviews
Harare
Nairobi
Harare - Jomo Kenyatta Internatonal ( HRE - NBO )
4.0 /5
olie
Date 2019-09-18 Location zimbabwe Age Under 30 Class Economy

Rwandair Express is was a marvel to travel in and I have no doubt it will surely establish itself as one of the best and preferred airline in Africa. I enjoyed the trip and no doubt I will use the Airline again

4.0 /5
1 reviews
London
Nairobi
Gatwick - Jomo Kenyatta Internatonal ( LGW - NBO )
4.0 /5
Jlo
Date 2019-12-11 Location Uk Age 31-50 Class Economy

RwandAir was fantastic

2.0 /5
3 reviews
Nairobi
Kigali
Jomo Kenyatta Internatonal - Kigali International Airport ( NBO - KGL )
3.0 /5
Ore
Date 2019-02-26 Location Kenya Age 31-50 Class Economy

The cabin crew are fantastic plane awesome but staff at Rwanda international Airport are a bunch of crooks

3.0 /5
1 reviews
London
Lusaka
Gatwick - Lusaka ( LGW - LUN )
3.0 /5
Ori
Date 2020-01-03 Location UK Age 51-70 Class Economy

Flight was delayed for more than 12 hrs on the onward flight and 40 mins on the outward bound flight.

4.0 /5
2 reviews
Johannesburg
Windhoek
OR Tambo International Airport - Hosea Kutako Int'L ( JNB - WDH )
2.0 /5
nico
Date 2018-12-28 Location Age Class Economy

They lost my suitecase and even 48h later they cant tell me where it is and when i can get it back

2.0 /5
1 reviews
Juba
Entebbe
Juba - Entebbe ( JUB - EBB )
1.0 /5
alexis
Date 2019-05-21 Location Age Class Economy

possibly the worst flight experience in my life: i booked a round trip flight with three legs on the going flight but didnt use one of the legs. on the return flight i was told at the airport my ticket was cancelled because of the no show on one of the legs during the going trip. the company wouldnt hear a word and forced me to pay another ticket. it is literally impossible for me to understand why a no show (which is paid to the company nonetheless it only means an empty seat in the aircraft for them) is punishable by asking the customer to pay for a new ticket. no one would give me a logical answer or accept any explanation.

1.0 /5
1 reviews
London
Entebbe
Gatwick - Entebbe ( LGW - EBB )
1.0 /5
Mini
Date 2019-12-03 Location England Age 31-50 Class Economy

I ordered a special meal (Kosher) which they didn't have on board! Worst experience ever!!

1.0 /5
1 reviews

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