Excellent
Was the cheapest option available online. It was good value for money. Airlines did not treat us any differently because we booked through agent. All good.
The staff were very professional and caring. The flight was excellent. The food was excellent.
Child free seating zone areas
Excellent
I enjoyed the flight back and forth. I feel so comfy during the flight.
Seats were dirty pillow had vomit smell and stain.
You could try to vary the menu & the staff could try to listen a little bit more & show a bit more politeness.
Flight was very good. The 777 aircraft is a bit tired and old right now. Entertainment system needs upgrading. However I was able to sleep for the majority of the flight so I cannot complain. Air crew were efficient and courteous.
Great service. Only suggestion would be to make snacks available in gallery for people to self serve.
Generally speaking the flight was very good. The staff were very helpful. On my outward journey I asked for a vegetarian option for my flight meal and was given pasta with a tiny dolop of vegetables in a sauce and a container of cous cous so a large part of the meal was wheat. My stomach tends to react to wheat. I ended up asking for a chicken dish instead which had ironically more vegetables.
Crew could be more friendlier
Generally excellent service and a very smooth flight with this airline. The only problem was on our 7-hour flight from Abu Dhabi to London. We were sitting on the back row directly in front of the kitchen. It was freezing. I asked them to adjust the heating. At first someone said that older people faint if the aircraft is warm. Then later another one told me it was cold because we were close to the kitchen which is even colder. Although there were 80 seats free on the aircraft they didn't offer to move us. I sat with three blankets and was wearing a warm fleece and trousers and socks. Sometimes I wrapped the blanket around my head for warmth. This was really unacceptable and I will write to the airline to complain about this problem. Everything else about the flight was absolutely perfect.
all seems value and new aircraft