Old dirty very tired looking and miserable and unhelpful workforce
Poor security organisation possibly due to the high numbers of travellers. However more lanes could have been opened to ease congestion. Staff need to stop shouting at passengers and be pleasant and polite. More training is needed to avoid frustration on both sides. We are well travelled and elsewhere security passage is pleasanter and staff treat everyone with respect.
The number of non operational facilities was unacceptable eg. Lifts, travellators, escalators, toilets etc. Out of order. Life is not made easy for disabled travellers when f aced with such non availability. Manchester airport is undergoing major upgrades at the moment but there is little excuse for the above aspects.