Very good service.
I lost my passport and it was returned safely to me.
As far as your service everything was very good, the Swiss air flight was cancelled through a mechanical fault & we were put up over night & returned the next day but to Heathrow not City Airport, but it was fine & as I say not down to any fault of yours
Very nice flight. The beautifully designed lunch white bento box is a treat. You should sell them to the general public.
I was very disappolnted that having paid about ? 25 per seat for 3 seats to be near the front we were given row 37 which happened to be the second last row!! Very unimpressed as one of the passengers was a toddler. I haven?t reported it as have tried to register a complaint before and not had any satisfactory replies or explanations.