SWISS, officially known as Swiss International Air Lines, was founded in 2002 as a replacement for the now-bankrupt Swissair. It is a subsidiary of the Lufthansa Group, which took it over in 2007, and is also a member of Lufthansa's Miles and More rewards program. It is Switzerland's flag carrier airline and is headquartered in Basel. It currently flies out of Zurich Airport but has additional centres for operation at Geneva Airport. It also utilises a fleet of more than 80 planes from Airbus and Boeing.
The airline provides services to more than 100 different destinations in nearly 50 countries worldwide. It flies to many world-renowned destinations such as Berlin, Los Angeles, Beijing, Sao Paolo and London. It is part of the Star Alliance and has codeshare arrangements with many of its fellow alliance members. In addition, it also has codeshares with Air France, Edelweiss Air, El Al, Helvetic Airways, LATAM Brazil and Ukraine International Airlines. Swiss Sun and Crossair Europe are subsidiaries of the airline.
Passengers can check in for SWISS flights online starting from 23 hours before take-off. This service is available to individual passengers and groups of up to 9 people. At this time, passengers can also select their seat on the airplane. Once this has been completed, they can then either print a physical copy of their boarding pass or download it to their mobile device. Passengers can also check in at the airport. The airline's check-in counters open 2 or 3 hours before take-off, depending on the airport, and then close between 30 minutes to an hour before departure, also depending on the airports location.
Passengers in Economy class can take 1 item of hand luggage into the cabin on a SWISS flight, while Business and First class passengers can each take 2 pieces of hand luggage. All items of hand luggage must weigh less than 8 kg and be smaller than 55 x 40 x 23 cm. Passengers also have the option to take a garment bag instead of an item of hand luggage as long as it is no bigger than 57 x 54 x 15 cm when folded. Passengers will be charged to have overweight or oversized luggage checked in at the departure gate.
Checked baggage allowance on a SWISS flight depends on the route a passenger is taking. For a European flight, Light passengers are not entitled to check in any baggage. Classic or Flex passengers however can check in 1 item weighing up to 23 kg while Business passengers can check in 2 items each weighing up 32 kg. Children younger than 2 can also check in a stroller and 1 item weighing up to 23 kg if they have booked a Classic, Flex or Business fare,
On intercontinental flights, Economy passengers can check in 1 item weighing up to 23 kg, while Business passengers can check in 2 items each weighing up to 32 kg. First class passengers can check in 3 items each weighing up to 32 kg. Children younger than 2 can check in a stroller and 1 item weighing up to 23 kg.
Because I booked late, it proved cheaper to fly business class from LHR to Munich via Zurich than direct in economy. So this flight was good value. It left on time, the change in Zurich was easy and arrival was also timely. The crews on both legs were efficient and friendly and served good meals.
I was allowed luggage at no cost on way to London. On the way back they made me pay 95gbp to bring my luggage back and were very rude! I will never use this service again as long as I live.
Lovely staff! Very helpful & polite.
very nice flight...everything went well!
Overall good but food provided is unhealthy and bad quality. Checkin at Russian airport was crowded, many flights for a few staff to handle, not good.
The flight ended up being more expensive than advertised and despite emailing about if I had to check in luggage and being told as I only had carry on I still had to check it in as there was a size/weight limit that is not normal flight standards
All my flights were delayed
After years of bad service from Swiss, this has been a very welcome change. Very friendly staff and well organised journey both ways. Nothing negative to say, I just hope that the'll keep up the good work.
Great flight with Swissair
Flights were fine,City airport was having an IT meltdown which meant check in was a farce
would have liked a choice f on-board snack
expensive, but me home on time
Very good, happy overall!
This flight, as well the return journey, were both delayed by more than 90 minutes. I usually take the train for the trajectory London-Zürich ... which does not take much longer on a normal schedule. Delays of this magnitude erase any advantage of going by air and are frankly really annoying.
Absolutely not enough time to make connection between flights in Zurich. Had to SPRINT thru terminal, passport control and security - had 19mins to do this and had to sprint from one end of airport to the other, down a stair and up a stair - I am signing up for the Olympics to take on Usain Bolt