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Ukraine Intl Airlines

About Ukraine Intl Airlines

Ukraine's national flag carrier airline was founded in 1992 and operates out of a single hub at Boryspil International Airport, close to its headquarters in Ukraine's capital, Kiev. Although it was previously state-owned, the Ukrainian government sold its shares in the airline in 2011, turning it into a private company. Its first flight was from Kiev to London and today, Ukraine International Airlines operates both international and domestic flights with destinations in Europe, the United States, Asia and the Middle East.

Altogether, the airline flies to more than 75 different destinations around the world. Some of the most popular Ukraine International Airlines flights are those to Helsinki, Vilnius and Riga. The airline operates a fleet of more than 30 Boeing and Embraer aircraft. It has codeshare operations with 14 different airlines including Belavia, Air Moldova, airBaltic and Turkish Airlines. It has yet to become a member of any major or minor airline alliance.

Online check-in

Passengers on a Ukraine International Airlines flight can check in online. To do so, they will need to type in their full name, departure airport and the airport they are flying to. Passengers are also able to choose their seat for the flight and print out a boarding card once everything is completed, or use a mobile boarding card instead. This service is available from 48 hours up until 1 hour prior to a flight's scheduled departure for most cities, but is set at 24 hours prior flights leaving New York, Palanga, Amsterdam, or on the Kiev to Brussels route. It also opens up 18 hours before on flights leaving Geneva, Brussels and Zurich, and then closes even earlier for flights from New York (4 hours before takeoff), Tel Aviv (3 hours before takeoff) and Zaporizhzhia (2 hours before takeoff).

Hand luggage allowance

Hand luggage allowance on a Ukraine International Airlines flight depends on a passenger's route and cabin class. On short and medium-haul flights, Economy class passengers are allowed 1 item of hand luggage up to 7 kg, while Business class passengers are allowed 1 item that can weigh up to 12 kg. On long-haul flights, Economy and Premium Economy class passengers may carry one piece of hand luggage weighing up to 7 kg. Business class passengers are also allowed 1 item of hand luggage but with a maximum weight of 15 kg. On all flights and in all cabin classes, the maximum size for a piece of hand luggage is 55 x 40 x 20 cm. Passengers travelling with a child under 2 can also bring an extra bag with items for the child weighing up to 5 kg. In addition, all passengers may bring 1 small item on top of their hand luggage allowance, such as a handbag, umbrella or laptop.

Checked baggage allowance

The checked baggage allowance on a Ukraine International Airlines flight can vary on different routes. On most routes, including those between Kiev and New York, Economy passengers may check in one item, weighing up to 23 kg. On flights to or from the United States (except New York flights) and flights to or from Beijing, Economy passengers may check in 2 items each weighing up to 23 kg. On all routes, Premium Economy passengers can check in 2 items weighing up to 23 kg, while Business class passengers can check in 2 items up to 32 kg. For all passengers on all routes, the maximum size for an item of checked baggage is 158 cm when length, width and height are combined. Children under 2 may check in one item weighing up to 10 kg as well as a stroller or car seat.

Airline Information

Latest customer reviews on Ukraine Intl Airlines flights

2.9 /5
Total reviews based on: 45
London
Kharkov
Gatwick - Kharkov ( LGW - HRK )
5.0 /5
dont have one
Date 2019-09-28 Location manchester Age Over 70 Class Economy

very good flights and both on time. was a bit disappointed at the length of time between flights though. had 7 hours to wait in kiev to get back to London.

5.0 /5
1 reviews
Tel Aviv
Kiev
Ben-Gurion International - Borispol ( TLV - KBP )
5.0 /5
May
Date 2018-04-15 Location Israel Age 31-50 Class Economy

Excellent

5.0 /5
1 reviews
Minsk
Istanbul
Minsk - Istanbul Airport ( MSQ - IST )
5.0 /5
Abody
Date 2019-03-11 Location Iraq Age 31-50 Class Economy

Every thing was arranged and good

5.0 /5
1 reviews
Istanbul
London
Istanbul Airport - Gatwick ( IST - LGW )
4.0 /5
Mo
Date 2019-09-07 Location UK Age Under 30 Class Economy

All good

4.0 /5
1 reviews
London
Tehran
Gatwick - Imam Khomeini Intl ( LGW - IKA )
4.0 /5
Ghelegkhany
Date 2019-09-15 Location London Age 51-70 Class Economy

That was on time and had polite and kind staff and take off and landing was great

2.0 /5
4 reviews
London
London
Gatwick - Gatwick ( LGW - LGW )
3.0 /5
Mary
Date 2018-05-28 Location UK Age Over 70 Class Economy

Ukraine Airlines should realise that the currency of the UK is £ not Euros or dollars. Payment on board was reluctantly accepted in £ but notes only but change was given in Euro coins! completely useless in the UK so a £2 cup of tea effectively cost £5. Quite ridiculous!

3.0 /5
1 reviews
Cairo
Madrid
Cairo International Airport - Adolfo Suárez Madrid - Barajas ( CAI - MAD )
3.0 /5
Farouha
Date 2019-11-18 Location Egypt Age 31-50 Class Economy

Pressure on flight was intense

3.0 /5
1 reviews
Kiev
London
Borispol - Gatwick ( KBP - LGW )
2.0 /5
Artem
Date 2018-04-20 Location London Age 31-50 Class Economy

Poor service due to lack of staff. Only 2 stuwards were serving.

2.0 /5
1 reviews
Tbilisi
Kiev
Novo Alexeyevka - Borispol ( TBS - KBP )
2.0 /5
jimmy
Date 2019-01-26 Location EGYPT Age 51-70 Class Economy

flight was good but i received my new bag damaged at Borispil and i made a claim to UIA and i hope they respect my rights as a client and pay me my compensation !!

2.0 /5
1 reviews
London
Amman
Gatwick - Queen Alia International ( LGW - AMM )
1.0 /5
Sarwar
Date 2019-08-25 Location London Age Under 30 Class Economy

It was a worst flight ✈️ ever . I have travelled quite a lots but my last flight was nightmare . We were hold and delay for 2 hours in Ukraine ,and we felt so hot , then we need to ask for water , the staff was not happy that we even need to drink water , this was unbelievable ,we were so disappointed .

1.0 /5
1 reviews
Amsterdam
New York
Schiphol - John F Kennedy Intl Airport ( AMS - JFK )
1.0 /5
Elnaz
Date 2018-03-28 Location American Age 31-50 Class Economy

My flight was at 5:30 am from AMS-JFK they announced it that the flight got an hour delay their Montitor changed to 6:30 am instead of 5:30 . When I went to check in my luggage at 4:30 they said that the flight is closed and I?m going to miss my flight because I?m late!!! I kept telling them and showing them their own Monitor which was saying the fligh got an hour delay but they kept saying no the flight leaves at 5:30 and you are late!!! I was lucky that the other passenger showed up and said the same thing that he was told we have an hour delay and 6:30 is a new departure !!! So finally they let us go and we only had 15 min to go through the security and the custome and get into the plane !! We managed to make it but it was terrible and so stress ful !! We had to run all the way from the check in area to the plane and it was terrible and so unnecessary to be in such a rush !!! The awful part was that they wouldn?t accept their own mistake !! They did change the flight time from 5:30 to 6:30 but they didn?t want to admit ! When I arrived in Ukraine they wanted to charge me $100 for my carry on because the gate agent told me I can?t have a carry on and also a purse !!! I told her that I could check two luggages for free but she didn?t accept my words . She asked me to pay $100 in order to take my luggage with me . She also told me that you can?t put anything underneath the seat and since you already have a carry on you are not allowed to have another one !!! She made me so late that I was going to miss my connection !!! I was lucky enough that the other gate agent who saw me talking with the other gate agent came towards me and I told her what?s going on and she said you are allowed to bring two items and also she looked at my booking and realized that I can actually check two luggages for free so she just went ahead and checked my carry on for me for free!!! On top of all the drama I had when I arrived in JFK I didn?t receive my luggage !!! And I was told that I will get it hopefully by this Friday !!! So terrible experience!!! I?m so very disappointed and unsatisfied !! I would never ever fly with them anymore !!

1.0 /5
1 reviews
London
Cairo
Gatwick - Cairo International Airport ( LGW - CAI )
1.0 /5
Neveragainopodo
Date 2020-02-19 Location Age Class Economy

The worst travel experience I ever had! How dare you ask me about it? I never did this trip because Air Ukraine has canceled my flight without give me any notice, and now you don't want refund me, ignoring my requests! You are totally unreliable, I strongly recommend stay away from you!

1.0 /5
1 reviews
Istanbul
Frankfurt
Istanbul Airport - Frankfurt International ( IST - FRA )
1.0 /5
Elhashani
Date 2019-11-27 Location USA Age 31-50 Class Economy

Change the stuff and policy of the airline

1.0 /5
1 reviews
London
Delhi
Gatwick - Indira Gandhi International Airport ( LGW - DEL )
1.0 /5
Manoj
Date 2019-11-12 Location Birmingham UK Age 31-50 Class Economy

Flight is not comfortable

1.0 /5
1 reviews

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