absolute joke checked in online didn't receive by boarding passes didn't receive by boarding passes so rang up and was told to go to the airport 2 hours before which wasn't good as we only had hand luggage but we want anyway only to be told the flight was over booked! this resulted in us spending an extra night with hotel charges then when we couldn't get another flight in the morning we had to travel to Rotterdam to catch the over night ferry.... I haven't totalled the cost of all this yet as I'm waiting for all the costs to come through on my card then I will be making a claim. absolutely unacceptable service!