hi 2 times iv used lot in december my baggage arrived 24 hors late n 29 th from warsaw to odessa my flight was cancelled 24 hoursi took this flight as it was quickest under 5 hours lot 282 left 45 ,imutes late caused my flight to leave me my meeting in odessa was cancelled my hotel was cancelled waste of time n money i have made a complane to lot lets see how they componsate me