Preparing to go on holiday is a very exciting time filled with the anticipation of visiting a new destination, exploring beautiful sights and discovering local cultures. It is also a moment that requires a bit of organising and some planning. To assist you and answer to your questions, you’ll find below your options to reach our customer service.
Are you ready for your next holiday?
A question about your bookings? You’ll find almost all the answers in our Help Centre page. Don’t miss out on the Travel Alerts section to make sure you’re updated with all the global travel alerts.
Our online customer service team is also reachable via Facebook or Twitter. Send them a private message with the following details: your booking number, email address used in the booking and query/request described in detail.
Facebook Chat Bot
Please meet Kris, Opodo Facebook Chat Bot! Thanks to its training, it can help you performing several tasks:
- Cancel a booking, get to know your luggage allowance, get a copy of an invoice, resend a booking confirmation.
- Book a new flight according to your needs.
- Provide information about luggage of each airline or details about how to travel with pets.
- And much more…
Kris learns continuously and can speak English, Spanish, German, Italian and French!
“Manage My Booking” area
In case you need to get your confirmation email resent, request an invoice, cancel your booking, pick your seats or check the itinerary information among other services, you can got to Manage My Booking page. To access to all the services log in with your email address and Opodo booking reference.
In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week.