Opodo Travel Blog icon
Opodo Travel Blog
  •   1 min read

Preparing to go on holiday is a very exciting time filled with the anticipation of visiting a new destination, exploring beautiful sights and discovering local cultures. It is also a moment that requires a bit of organising and some planning. To assist you and answer to your questions, you’ll find below your options to reach our customer service.

Are you ready for your next holiday?

Online Support

Help Centre

A question about your bookings? You’ll find almost all the answers in our Help Centre page. Don’t miss out on the Travel Alerts section to make sure you’re updated with all the global travel alerts.


Social Media

Our online customer service team is also reachable via Facebook or Twitter. Send them a private message with the following details: your booking number, email address used in the booking and query/request described in detail.


Facebook Chat Bot


Please meet Kris, Opodo Facebook Chat Bot! Thanks to its training, it can help you performing several tasks:

    • Cancel a booking, get to know your luggage allowance, get a copy of an invoice, resend a booking confirmation.
    • Book a new flight according to your needs.
    • Provide information about luggage of each airline or details about how to travel with pets.
    • And much more…

Kris learns continuously and can speak English, Spanish, German, Italian and French!


“Manage My Booking” area

In case you need to get your confirmation email resent, request an invoice, cancel your booking, pick your seats or check the itinerary information among other services, you can got to Manage My Booking page. To access to all the services log in with your email address and Opodo booking reference.


Offline Support

In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week.


9 responses to “How to contact Opodo Customer Service

  1. Hi
    Yesterday I have booked a flight from Birmingham to Edinburgh (Ref. 421 968 2126) AZTE12 . I made a mistake in misspelling the second passengers name. Seva Pillay which in fact should be SEVA NAIDOO .
    Your website is not user friendly and it is difficult to correct this. I have tried phoning and leaving messages but have failed. Can you please correct this.

    I have also been overcharged for the flight. 166 pounds for Opodo AND 142 pounds for the flight. Why is OPODO charging me this amount?

    Please assist me in this matter.

    Kind regards
    Neville

  2. A member of staff needs to contact me I can’t find anywhere an email address contact and I’m not ringing that stupid number with no one understanding what I’m saying !

  3. I have booked a holiday for my mother in law and father in law and needed confirmation for hotel checkin and airport pick up as the confirmation clearly states that the hotel checkin closes at 8pm and my inlaws are landing at 8:50pm. I need written confirmation that a pick up will be arranged and also someone will be at the hotel when they check in. i have contacted the hotel and they havent replied to my request. I have called the customer service centre which is useless i asked for them to intervene as i cant send my inlaws to a country without at least hotel confirmation that they can check in late and someone will be there to pick up them. One of the managers at opodo response to me was ‘What do you want me to do? which i found rude. i certainly wont be using opodo again with this kind of service and what kind of hotel closes check in at 8pm??? are my in laws suppose to sleep in the streets that night no empathy or compassion to the situation you use a service like opodo for booking holidays to make things simple but im the one who is running round now trying to figure out to get a confirmation that my inlaws wont be stranded.

  4. I have booked via your website a flight with Germania AIrlines from Pafos to Hamburg and re tour 17.07. -14.08.2019, booking reference 4141308490 with cancellation insurance. Please inform me how to proceed as I realized that Germania Airlines are not any more operating from today.

  5. I have booked insurance for an outward journey. I am not sure when I will return but it will be in about 30 days of departure. What length of time am I covered for

If you have any questions, please visit the Help Centre or contact us via Facebook or Twitter.
footer logo
Made with for you