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Avianca

About Avianca

Avianca, headquartered in Bogota, is the national airline and flag carrier of Colombia. It is the first commercial airline founded in America and the second oldest in the world after KLM. The company was founded on the 5th of December 1919 in Barranquilla (Colombia) and initially there were 9 aircraft in the fleet. Given the topography of Colombia and the fact that there were few airports at the time, floats were adapted for two of the aircraft so that they could make water landings. In the mid-1920s, the company opened international routes to Venezuela and the USA then in 1940 the airline changed its name to Avianca. Avianca currently features a fleet of over 160 aircraft and an average 290 flights are operated daily with more than 6,000 connections, including direct and codeshare flights with top airlines such as Air Canada, Iberia and Delta Air Lines, amongst others.

Online check-in

Passengers on Avianca flights can check-in online from 24 hours before scheduled flight departure during which time they can print out their boarding pass to be presented at the airport. Alternatively, they can check-in on a mobile device with the Avianca mobile check-in service using their app or by heading to the Avianca website. The passengers' electronic boarding pass will be sent to their mobile device. This service is only available for certain destinations. Finally, passengers can use the airport self-service kiosks or check-in at the Avianca airport counters.

Hand luggage allowance

Avianca cabin baggage allowance varies in accordance with the departure destination and class of travel. Economy Class passengers are entitled to one piece of hand luggage weighing a maximum 10kg and measuring no more than 115 cm (height, length and width).

Similarly, Star Alliance Gold status passengers or LifeMiles Elite members (Gold and Diamond) travelling in Business Class may carry on board their flight up to two pieces of cabin baggage weighing a maximum 10kg each. The dimensions restrictions are 115cm (height, length, width). This excludes all flights departing from and arriving in the USA. Any items of cabin baggage not meeting the aforementioned weight and dimensions restrictions will be stored in the hold. Finally, in addition to their hand luggage allowance, passengers may also carry on a small personal item including a coat, hand bag, camera, blanket or briefcase, etc.

Checked baggage allowance

Checked baggage allowance on Avianca flights varies in accordance with the passenger class of travel and the departure destination. For flights within Ecuador, Colombia and Peru, Economy Class passengers are entitled to 1 or 2 items of checked baggage measuring a maximum 158cm (height, length, width). The combined weight cannot exceed 23kg.

For flights from/to South America, Central America and the Caribbean (except Mexico), Economy Class passengers are entitled to 1 or 2 items of checked baggage measuring a maximum 158cm (height, length, width) and weighing no more than a combined 32kg in total.

Finally, for flights from/to North America (United States, Mexico and Canada) and flights between America and Europe, Economy Class passengers are allowed 2 items of checked baggage measuring up to 158cm (height, length, width) and weighing a maximum 23kg each.

Different checked baggage restrictions apply for Business Class passengers on Avianca flights.

Airline information

  • Airline name: Avianca
  • IATA code: AV
  • Founded: 1919
  • Headquarters: Bogota, Colombia
  • Website: www avianca com

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Latest customer reviews on Avianca flights

Book a cheap flight with Avianca
3.8 /5
Total reviews based on: 25
Santa Marta
Bogota
Simon Bolivar - El Dorado ( SMR - BOG )
1.0 /5
Jesse Anthony
Date 2019-07-27 Location London Age Under 30 Class Economy

Absolutely shocking experience would never ever use Avianca again. The staff were rude and unfriendly. They didn't update the departure board and I missed the flight as a result. Pending a full refund I can say this is my worst ever experience with an airline.

1.0 /5
1 reviews
Buenos Aires
Miami
Pistarini - Miami International Airport ( EZE - MIA )
5.0 /5
Jos
Date 2019-07-19 Location New York Age Under 30 Class Economy

The attendants were so kind and helpful

5.0 /5
1 reviews
Cartagena
Bogota
Rafael Nunez - El Dorado ( CTG - BOG )
4.0 /5
L E
Date 2019-05-22 Location Mexico Age 31-50 Class Economy

Food was worse than average. I got food poisoning exactly after 24hrs of my last meal on the plane (eggs potato and a sausage).

4.0 /5
1 reviews

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