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TUI Airways

About TUI Airways

Thomson Airways is the biggest charter airline in the world and is based in Luton in the United Kingdom. It is also the UK's third biggest carrier, with only British Airways and easyJet flying more passengers annually. It was founded in 1962 as Britannia Airways and started using the current name in 2008 after a merger between TUI's Thomsonfly and First Choice Airways.

Thomson Airways flights are operated out of the airline's bases in Newcastle, Bournemouth, Glasgow, Leeds Bradford, Birmingham, Dublin, Inverness, Liverpool, East Midlands, Aberdeen, Exeter, Manchester, London Luton, London Gatwick, London Stansted, Belfast, Edinburgh, Bristol, East Midlands, Cardiff and Doncaster Sheffield. It utilises a fleet of 60 aircraft to fly to nearly 100 destinations.

Thomson Airways tends to operate flights on behalf of tour companies, meaning that most of its flights are to popular tourist destinations. These include Hurghada and Sharm el Sheikh in Egypt, Port Louis in Mauritius, Marrakech in Morocco, Cancun in Mexico, Orlando in the U.S., Goa in India and Phuket in Thailand. Closer to home, routes also include Dubrovnik, Corfu, Venice, Alicante and London.

Online check-in

Passengers on a Thomson Airways flight can check in online and print their boarding cards up to 14 days before departure. At this time, passengers are also able to ask for assistance at the airport, select a seat for their flight or buy additional checked luggage allowance while checking in online. Once they've checked in online, passengers can drop off their luggage at the airline's counters, which open between 2 and 3 hours before a flight. At Manchester, Gatwick and Birmingham airports, passengers can even drop off their bags the day before they fly, reducing hassle and check-in times at the airport.

Hand luggage allowance

Passengers can bring 1 item of hand luggage weighing up to 5 kg on most Thomson Airways flights. On some flights, this is increased to 7 kg and if this is the case, it will be plainly indicated on a passenger's booking confirmation. Its dimensions however cannot be bigger than 55 x 40 x 20 cm, as it must be able to fit into the overhead storage or under a seat on the plane. Personal items such as laptop bags, camera bags or handbags, will not be accepted separately and must fit inside a passenger's hand luggage bag. Passengers must be able to place their carry-on bags into the overhead lockers without assistance.

Checked baggage allowance

If passengers have a Thomson Airways flight-only booking, they will not have a checked luggage allowance. If they wish, passengers can add a luggage allowance to their booking online. On package holidays flying with the airline, the basic allowance is 15 kg per passenger, although some bookings have an allowance of 20 kg. This will be made clear during the booking process. In addition, any passengers who book a Premium Club ticket are allowed up to 23 kg. Young children under 2 may bring up to 10 kg of baggage as well as a stroller.

Thomson Airways passengers travelling together on a single booking may pool their allowances, but there is a maximum weight limit for any one bag of 23 kg. Sports equipment must be booked by passengers 2 months ahead of their flight. This can only be done by calling the airline's customer service desk. There are fees in place for anyone who goes over their luggage allowance.

Airline Information

  • Airline name: Thomson Airways
  • IATA code: BY
  • Year Founded: 1962
  • Headquarters: Luton, United Kingdom
  • Website: thomson.co.uk

Latest customer reviews on TUI Airways flights

4.1 /5
Total reviews based on: 35
Manchester
Orlando
Manchester International - Orlando Sanford International ( MAN - SFB )
4.0 /5
Jan
Date 2019-05-08 City Leeds Age 51-70 Class Economy

Good overall

4.0 /5
1 reviews
London
Saint Lucia
Gatwick - Hewanorra ( LGW - UVF )
4.0 /5
Lin
Date 2019-04-12 Age 51-70 Class Economy

My first time travelling with Thomson’s airlines, it was a great experience. I will surely do it again, and recommend it.

3.7 /5
3 reviews
Manchester
Sal
Manchester International - Amilcar Cabral International ( MAN - SID )
4.0 /5
Ian
Date 2019-04-11 City Uk Age 51-70 Class Economy

Planes are a little too small for a 6 hour journey and expensive otherwise a great experience

4.0 /5
2 reviews
Bournemouth
Lanzarote
BOURNEMOUTH INTL - Lanzarote ( BOH - ACE )
3.0 /5
Ratty
Date 2019-04-09 City UK Age 51-70 Class Economy

Prices are high compared to other airlines. Could be more competitive. Could only take one case between us as extortionate price for 2

3.0 /5
1 reviews
London
Montego Bay
Gatwick - Sangster ( LGW - MBJ )
4.0 /5
Samfromda90s
Date 2019-04-07 City Luton airport Age Under 30 Class Economy

Better food and maybe better films

4.0 /5
1 reviews
Cardiff
Alicante
Cardiff-Wales - Alicante ( CWL - ALC )
4.0 /5
Kevin Jones
Date 2019-03-23 City Wales Age 51-70 Class Economy

Good But Food needs to be upgrade

4.0 /5
1 reviews
London
Tenerife
Gatwick - Sur Reina Sofia ( LGW - TFS )
4.0 /5
Sue
Date 2019-03-16 City Croydon surrey Age 51-70 Class Economy

Baggage allowance ridiculous

4.0 /5
1 reviews
London
Bridgetown
Gatwick - Grantley Adams International ( LGW - BGI )
5.0 /5
Jumie
Date 2019-03-06 City Amersham Age 51-70 Class Economy

Good price but sadly suit case wasn't included. Once this was added it was not so cheap.

4.5 /5
2 reviews
London
Colombo
Gatwick - Katunayake International ( LGW - CMB )
4.0 /5
Pop
Date 2019-03-01 City London Age 31-50 Class Economy

I paid £200 more than my friend who booked he same flight under a week after me. I wasn’t able to check in online and didn’t see where to chose my dietary requirements so get a vegetarian meal on my way out. The seat by the window in the exit row that I sat in was too small for me to sit straight and I have bad hips somit caused problems despite being more expensive than normal seats! The staff in the way home were amazing - 27th from Sri Lanka to gatwick. This flight was much better than the first flight. good Choice of films too.

4.0 /5
1 reviews
Edinburgh
Lanzarote
Turnhouse - Lanzarote ( EDI - ACE )
3.0 /5
Eric
Date 2019-02-25 City East Lothian Age Over 70 Class Economy

It is nothing short of sharp practise whereby Thomson Airways do not allow online check-in within 7 days of the departure date unless you pay an exhorbitant fee for selecting a seat. This means that it is necessary to check in while on holiday, which I tried to do on 3 separate occasions but the website kept throwing up an error message. We checked in at the airport and were allocated seats 32e an 32f, the very last row. Apart from the fact that my wife suffers from claustrophobia in confined spaces, the toilets are immediately behind us which meant that other passengers were queuing alongside our seats almost throughout the flight and the noise of the toilet doors slamming and the toilet flushing was extremely annoying.

3.0 /5
1 reviews
Cardiff
Lanzarote
Cardiff-Wales - Lanzarote ( CWL - ACE )
4.0 /5
Lisa
Date 2019-02-16 Class Economy

Excellent

4.0 /5
1 reviews
London
Gran Canaria
Stansted - Las Palmas ( STN - LPA )
4.0 /5
Dick
Date 2019-01-31 City Buckingham Age 51-70 Class Economy

I had a very pleasant flight and the staff were very good

4.0 /5
1 reviews
Manchester
Tenerife
Manchester International - Sur Reina Sofia ( MAN - TFS )
5.0 /5
Jogler1372
Date 2019-01-31 City Sheffield Age 51-70 Class Economy

Cabin staff were excellent especially on outbound flight

5.0 /5
1 reviews
Exeter
Lanzarote
Exeter - Lanzarote ( EXT - ACE )
5.0 /5
George
Date 2019-01-26 City England Age Over 70 Class Economy

On time for leaving at both ends arrive img earlier.easy boarding ,helpful staff. Will use again without doubt. Many thanks

5.0 /5
1 reviews
Bristol
Tenerife
Bristol - Sur Reina Sofia ( BRS - TFS )
5.0 /5
Brian
Date 2019-01-03 City England Age 51-70 Class Economy

Very good

5.0 /5
1 reviews
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