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TUI Airways

About TUI Airways

Thomson Airways is the biggest charter airline in the world and is based in Luton in the United Kingdom. It is also the UK's third biggest carrier, with only British Airways and easyJet flying more passengers annually. It was founded in 1962 as Britannia Airways and started using the current name in 2008 after a merger between TUI's Thomsonfly and First Choice Airways.

Thomson Airways flights are operated out of the airline's bases in Newcastle, Bournemouth, Glasgow, Leeds Bradford, Birmingham, Dublin, Inverness, Liverpool, East Midlands, Aberdeen, Exeter, Manchester, London Luton, London Gatwick, London Stansted, Belfast, Edinburgh, Bristol, East Midlands, Cardiff and Doncaster Sheffield. It utilises a fleet of 60 aircraft to fly to nearly 100 destinations.

Thomson Airways tends to operate flights on behalf of tour companies, meaning that most of its flights are to popular tourist destinations. These include Hurghada and Sharm el Sheikh in Egypt, Port Louis in Mauritius, Marrakech in Morocco, Cancun in Mexico, Orlando in the U.S., Goa in India and Phuket in Thailand. Closer to home, routes also include Dubrovnik, Corfu, Venice, Alicante and London.

Online check-in

Passengers on a Thomson Airways flight can check in online and print their boarding cards up to 14 days before departure. At this time, passengers are also able to ask for assistance at the airport, select a seat for their flight or buy additional checked luggage allowance while checking in online. Once they've checked in online, passengers can drop off their luggage at the airline's counters, which open between 2 and 3 hours before a flight. At Manchester, Gatwick and Birmingham airports, passengers can even drop off their bags the day before they fly, reducing hassle and check-in times at the airport.

Hand luggage allowance

Passengers can bring 1 item of hand luggage weighing up to 5 kg on most Thomson Airways flights. On some flights, this is increased to 7 kg and if this is the case, it will be plainly indicated on a passenger's booking confirmation. Its dimensions however cannot be bigger than 55 x 40 x 20 cm, as it must be able to fit into the overhead storage or under a seat on the plane. Personal items such as laptop bags, camera bags or handbags, will not be accepted separately and must fit inside a passenger's hand luggage bag. Passengers must be able to place their carry-on bags into the overhead lockers without assistance.

Checked baggage allowance

If passengers have a Thomson Airways flight-only booking, they will not have a checked luggage allowance. If they wish, passengers can add a luggage allowance to their booking online. On package holidays flying with the airline, the basic allowance is 15 kg per passenger, although some bookings have an allowance of 20 kg. This will be made clear during the booking process. In addition, any passengers who book a Premium Club ticket are allowed up to 23 kg. Young children under 2 may bring up to 10 kg of baggage as well as a stroller.

Thomson Airways passengers travelling together on a single booking may pool their allowances, but there is a maximum weight limit for any one bag of 23 kg. Sports equipment must be booked by passengers 2 months ahead of their flight. This can only be done by calling the airline's customer service desk. There are fees in place for anyone who goes over their luggage allowance.

Airline Information

  • Airline name: Thomson Airways
  • IATA code: BY
  • Year Founded: 1962
  • Headquarters: Luton, United Kingdom
  • Website: thomson.co.uk

Latest customer reviews on TUI Airways flights

3.8 /5
Total reviews based on: 139
London
Zakinthos
Gatwick - Zakinthos ( LGW - ZTH )
5.0 /5
Nelly
Date 2019-09-16 Location UK Age 51-70 Class Economy

I actually flyed on Titan airways, on behalf of TUI, not Britannia The flight was really comfortable. The only issue was a 20 minute wait for a flight slot as the pilot missed the one that was allocated. The seats were comfortable. The flight crew were brilliant. 5 stars

5.0 /5
1 reviews
London
Faro
Gatwick - Faro ( LGW - FAO )
3.0 /5
Tich
Date 2019-08-13 Location Uk Age 51-70 Class Economy

Needed more people on the check in desk at Gatwick as nearly missed the flight. Had no time to sit and have breakfast before take off which was disappointing! I had my 88 year old mum with me who is not up to rushing and didn't need the panic of very little time available once gone thru security.

3.0 /5
1 reviews
London
Pula
Gatwick - Pula ( LGW - PUY )
2.0 /5
Geoffrey
Date 2019-08-09 Location Great Britain Age 51-70 Class Economy

Very surprised to be told by disinterested customer care advisor that seats are allocated on a totally random basis even when booked together unless extra payments are made.

2.0 /5
1 reviews
Larnaca
London
Larnaca Intl - Gatwick ( LCA - LGW )
5.0 /5
Horsey-lady
Date 2019-07-16 Location U.K. Age 51-70 Class Economy

So friendly and very helpful

5.0 /5
1 reviews
London
Montego Bay
Gatwick - Sangster ( LGW - MBJ )
5.0 /5
chevorlette pacquette
Date 2019-07-15 Location London Age 51-70 Class Economy

All good from start to finish.

4.2 /5
5 reviews
Malaga
Manchester
Málaga - Manchester International ( AGP - MAN )
1.0 /5
Lucy
Date 2019-07-14 Location Sheffield Age 31-50 Class Economy

Flight rerouted to Liverpool then Birmingham for 2 hours as it could not land in fog. Eventually landed in Manchester at 3.30am. My lift could not wait so I had to catch 2 trains home. No assistance from Tui. Extra expense for me. The absolute worst service I have ever received.

1.0 /5
1 reviews
Birmingham
Heraklion
Birmingham Intl - N. Kazantzakis Apt ( BHX - HER )
3.0 /5
Sabria58
Date 2019-07-14 Location Birmingham Age 51-70 Class Economy

Outward flight was delayed - 3hrs waiting at the terminal and 1 hr waiting on the plane

3.0 /5
1 reviews
Birmingham
Larnaca
Birmingham Intl - Larnaca Intl ( BHX - LCA )
3.0 /5
El Guapo
Date 2019-07-10 Location Coventry Age 51-70 Class Economy

Ok nothing great and nothing terrible

3.0 /5
1 reviews
London
Paphos
Gatwick - Paphos International ( LGW - PFO )
4.0 /5
Abe
Date 2019-07-09 Location England Age 51-70 Class Economy

Flights delayed Paphos Airport not the best organised

3.3 /5
3 reviews
Norwich
Paphos
Norwich - Paphos International ( NWI - PFO )
5.0 /5
Dinky
Date 2019-07-06 Location Norfolk Age 51-70 Class Economy

Fantastic holiday good price

5.0 /5
1 reviews
Manchester
Podgorica
Manchester International - Golubovci ( MAN - TGD )
5.0 /5
None
Date 2019-07-05 Location Uk Age 51-70 Class Economy

Slickest ever trip through Manchester airport

5.0 /5
1 reviews
Doncaster
Tenerife
Sheffield - Sur Reina Sofia ( DSA - TFS )
3.0 /5
Whittaker
Date 2019-07-01 Location Doncaster Age 51-70 Class Economy

Okay

3.5 /5
2 reviews
Birmingham
Alicante
Birmingham Intl - Alicante ( BHX - ALC )
1.0 /5
LAURENCE53
Date 2019-07-01 Location UK Age 51-70 Class Economy

delayed return by almost 14 hours spoilt things completely . would be wary using TUI again

2.0 /5
2 reviews
London
Gran Canaria
Gatwick - Las Palmas ( LGW - LPA )
1.0 /5
Graham
Date 2019-06-20 Location Watford Age 51-70 Class Economy

We booked return flights and the hotel with you in one transaction for which you charged us immediately. However you were then unable to confirm the flight out which was the following day leaving us with a hotel and a flight home but no means of getting there. We phoned your helpline where the service or lack of that we received was indescribably bad. Three times my wife and I phoned them and on each occasion were left waiting for a senior manager to talk to us. We waited 40 minutes 32 minutes and 24 minutes each time before hanging up because we were fed up of both waiting and the music. It was obvious we had just been put on hold because our query was too difficult to deal with. Eventually we booked a flight out direct with EasyJet. We still await the refund from you for the flight out we never got. Absolutely disgraceful.

3.6 /5
5 reviews
Cardiff
Lanzarote
Cardiff-Wales - Lanzarote ( CWL - ACE )
4.0 /5
Sunny lanzorte ya
Date 2019-06-18 Location Barry Age 51-70 Class Economy

Notice when bags were being put on the concave belt lady did not smile once looked as miserable ?? but the lady who gave me my boarding passes was pleasant helpful and polite

4.0 /5
2 reviews
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