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Kenya Airways

About Kenya Airways

Kenya Airways is based in Nairobi and is Kenya's national flag carrier airline, and was formed after the breakup of its forerunner, East African Airways, in 1977. Initially owned by the Kenyan government, the airline became the first African flag carrier to be privatized in 1996, however, the Kenyan government still retains a large number of shares in the company. It owns 45 airplanes, which are a mixture of Boeing and Embraer aircraft.

From its hub at Jomo Kenyatta International Airport, the airline offers flights to more than 60 destinations such as Copenhagen, Accra and Hong Kong. Since its foundation in 1977 it has been a part of the African Airlines Association, and subsequently joined the SkyTeam alliance in 2010. Its entrance into the SkyTeam alliance was sponsored by KLM, which owns a large number of shares in the airline. As well as its alliance membership, the airline also has codeshare agreements with several other carriers, including Air France, Korean Air and China Southern Airlines.

Online check-in

Kenya Airways online check-in opens 30 hours prior to departure and closes again 2 hours before takeoff. Passengers can also select a seat during Kenya Airways online check-in process. Online check-in is available for those with an e-ticket, however passengers can also check in at the airport. Passengers on international flights should check in a minimum of 2 hours and 30 minutes prior to their flight's departure, with counters closing 1 hour before takeoff. On domestic flights, passengers should check in a minimum of 1 hour and 30 minutes before their scheduled departure time, with counters closing 30 minutes before a flight leaves.

Hand luggage allowance

Hand luggage on Kenya Airways flights dictates that Economy Class passengers are allowed a single piece of hand luggage with a weight of up to 12 kg, while Premier World class passengers can bring 2 pieces of hand luggage, each of which can weigh up to 12 kg. The maximum size for hand luggage is 55 x 25 x 35 cm. Passengers in all classes can also bring 1 personal item onto the plane. Some potential personal items include laptops, cameras, handbags or briefcases. They may also take 1 bag of duty-free purchases on board. Children under 2 years old are allowed 1 piece of hand luggage up to 12 kg.

Checked baggage allowance

Checked luggage allowance depends on the passenger's destination as well as the class of their Kenya Airways booking. On domestic Kenya Airways flights, Economy passengers can take 1 piece of checked luggage weighing up to 23 kg. Premier World passengers may also take 1 item of checked luggage weighing up to 32 kg on domestic routes. On international flights Economy passengers are allowed 2 items of checked luggage each weighing up to 23 kg, while Premier World passengers are entitled to 2 items of checked luggage, each weighing up to 32 kg. The airline will refuse to carry any items of baggage that weigh more than 32 kg. If a passenger exceeds their allowance or wishes to take any sports equipment, charges will apply.

Airline Information

  • Airline name: Kenya Airways
  • IATA code: KQ
  • Year Founded: 1977
  • Headquarters: Nairobi, Kenya
  • Website: kenya-airways.com

Latest customer reviews on Kenya Airways flights

3.5 /5
Total reviews based on: 90
London
Harare
Heathrow - Harare ( LHR - HRE )
5.0 /5
Mhofela69
Date 2020-03-19 Location Southampton, UK Age 31-50 Class Economy

The best for me so far

3.5 /5
4 reviews
London
Mombasa
Heathrow - Moi International ( LHR - MBA )
4.0 /5
Aid
Date 2020-03-02 Location UK Age 51-70 Class Economy

3 out of 4 flights were late (by 1 hour, 1.5 hours and 2.3 hours) and information was patchy, but otherwise fine.

4.4 /5
5 reviews
London
Blantyre
Heathrow - Chileka ( LHR - BLZ )
4.0 /5
Mzungu Pete
Date 2020-03-02 Location UK Age Over 70 Class Economy

Overall reasonable service, very poor P A announcements at both Nairobi and Blantyre airports. Food was only average and on one flight no choice left for a main meal. Staff were pleasant and planes clean

4.0 /5
1 reviews
London
Entebbe
Heathrow - Entebbe ( LHR - EBB )
5.0 /5
Sam
Date 2020-02-18 Location UK Age 51-70 Class Economy

I liked it and I'm ready to do it again soon Thanks

4.0 /5
3 reviews
Dubai
Johannesburg
Dubai International Airport - OR Tambo International Airport ( DXB - JNB )
5.0 /5
Ahti
Date 2020-01-27 Location Finland Age 51-70 Class Business Class

Lounge improvements needed, Nairobi Airport security fast track is a joke.

5.0 /5
1 reviews
Birmingham
Nairobi
Birmingham Intl - Jomo Kenyatta Internatonal ( BHX - NBO )
5.0 /5
Early bird.
Date 2019-12-20 Location United Kingdom Age 51-70 Class Economy

There were no issues.

5.0 /5
2 reviews
London
Lusaka
Heathrow - Lusaka ( LHR - LUN )
5.0 /5
Captain Monochrome
Date 2019-11-17 Location Spain Age 31-50 Class Economy

It was a beautiful, smooth, and awesome flight. I, however, wished they offered more water during flights to avoid dehydration.

5.0 /5
1 reviews
Juba
Accra
Juba - Kotoka ( JUB - ACC )
5.0 /5
traveller
Date 2019-10-29 Location ghana Age 51-70 Class Economy

ticket price too high when late or chen changing ticket

5.0 /5
1 reviews
Johannesburg
London
OR Tambo International Airport - Heathrow ( JNB - LHR )
2.0 /5
Tetiyaa
Date 2019-10-22 Location United Kingdom Age 31-50 Class Economy

Food was not brilliant and service was very slow. Entertainment service was horrible as none of the headsets worked . It was very boring.

3.0 /5
2 reviews
London
Johannesburg
Heathrow - OR Tambo International Airport ( LHR - JNB )
4.0 /5
@
Date 2019-10-17 Location Age Class Economy

I flew on 3 different flights. So some good some bad. So not easy to rate.

4.3 /5
4 reviews
Entebbe
Johannesburg
Entebbe - OR Tambo International Airport ( EBB - JNB )
1.0 /5
Ass
Date 2019-10-17 Location Australia Age 31-50 Class

They should fly. Flight cancelled.

1.0 /5
1 reviews

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