Eurowings, previously known as Germanwings, is part of the Lufthansa Group and is headquartered in Dusseldorf, Germany. It came into being after the merging of Reise-und Industrieflug with Nurnberger Flugdienst in 1993. In addition to its Dusseldorf hub, the airline also operates out of Vienna International Airport, Hamburg Airport and Cologne Bonn Airport. The German low-cost carrier offers both long and short-haul flights using its fleet of 30 airplanes, made up of a mixture of Airbus and Bombardier aircraft.
Eurowings flies to more than 70 different airports spread across Europe, the Americas and the Middle East. Included in these destinations are several Eurowings flights to the United Kingdom, including Manchester Airport, Birmingham International Airport, London Heathrow Airport and London Stansted Airport. It also flies to popular holiday destinations such as Barcelona, Bari, Dubrovnik, Prague and Rome in Europe, plus Bangkok, Boston and Varadero elsewhere. The only airline that it operates a codeshare with is United Airlines.
Eurowings online check-in opens from 72 hours before a flight, allowing passengers to reduce the amount of time they spend at the airport. When passengers use the airline's online check-in service, they can also choose a seat for their flight. The Eurowings check-in counters are open from 2 hours up until 30 minutes before a flight in most cases, although this does vary at some airports. At Algiers Airport, check-in counters open 3 and a half hours before a flight and close 1 and a half hours before.
At Casablanca, they are open from 2 and a half hours until 50 minutes before. At Karlsruhe, they are open from 1 hour and a half until half an hour before. At London Heathrow, Palma de Mallorca and Moscow, they are open from 2 hours until 45 minutes before. At Tel Aviv and Tunis, they are open from 2 and a half hours before until 1 hour before. At Pristina and Amsterdam, they are open from 2 hours until 40 minutes before. At Hamburg, they are open from 2 hours until 35 minutes before.
All passengers with Eurowings bookings are entitled to 1 item of cabin luggage, although it must not exceed 8 kg in weight or measure more than 57 x 54 x 15 cm. Passengers who do not abide by these limitations will be obliged to check in their luggage at an additional cost. Musical instruments of guitar size or smaller can be carried as hand luggage on Eurowings flights provided that they are carried in a soft case. Bigger musical instruments will need to occupy a seat, meaning one must be booked for them.
On all Eurowings flights there are 3 different fare options. These are Basic, Smart and Best. Each of these fares has a different luggage allowance included. The Basic fare does not include any checked luggage allowance but this can be added online before the flight. The Smart fare entitles passengers to 1 item of checked luggage up to a maximum weight of 23 kg, while the Best fare allows passengers to check in 2 items of baggage, each of which may weigh up to 23 kg. No fares include a sporting equipment allowance but this can be added to a passenger's booking for an additional fee.
2.5 hours flight delay. What more can I say?
Safety announcements were spoken too fast
This was my first flight with Eurowings from Heathrow and it was dreadful. I only fly from Stansted to Schönefeld, 12x in the last 4 months and I never had any issue. With eurowings i had a Delay and no one informed us as to which gate we should head to, we were also not aware there was an actual delay. Plus the flight was priced higher than the average Ryanair or easyJet flight. The standards were sadly the same, airstewardess had attitutude on top.
the flight took over almost an hour late. thankfully i did not miss my connecting flight to stuttgart. it was extremely difficult not to miss with two small children in tow.
Very Good Service, smooth and straightforward.
Terrible service, poor communication delayed by twelve hours
so much better than Ryan Air
The flight was changed and the link for cancelling did not work and my emails were not answered.
Asked to pay for everything so wasn't cheap. Food headphones blankets even water. Why wasn't it included in my 13 hour flight fare which wasn't cheap at all.oh and had to pay for 23kg luggage to to Namibia.
Assistance at Heathrow left a lot to be desired - assistance at Stuttgart was exemplary!
Return flight was delayed by over 2 hours but just short of 3 which would have meant being compensated. All connections lost and difficulties getting home at that Kate hour. Otherwise flight fine food appalling
The crew allowed quite a few passengers to take more than several pieces of hand luggage meaning there wasn't enough room for many passengers one piece, we all had to put our on the floor under our feet. One of the cabin crew members was extremley rude to passengers, totally unexceptable!!!!
Didn?t get there due to fire at terminal. No fault of Eurowings but they were totally unable to help once flights had been cancelled. Only information provided was that they had no flights available for three days and we we on our own to find alternatives.
there is no minimum facility in flight, at least they shoud provide free water service., also we have not received the flight ticket for my both last trip which is require to submit in my company
at check in the staff was not helpful at all