Eastern Airways is a UK carrier that was founded in 1997, and subsequently bought out Air Kilroe in 1999 to access additional infrastructure. It is mostly focused on domestic flights but also offers some European routes. The airline's headquarters are at Humberside Airport in North Lincolnshire, but its biggest operating base is at Aberdeen Airport in Scotland. Eastern Airways has further bases at Durham Tees Valley, Wick Airport, East Midlands Airport, Norwich Airport, Leeds Bradford International Airport and Newcastle Airport. The airline has a 30-strong fleet, mostly BAe Jetstream 41s along with some Embraer and Saab planes.
It operates flights to more than 20 destinations, including the Eastern Airways flights from Norwich to Aberdeen, flights from Aberdeen to the Shetland Islands and flights to Cardiff. Norwich to Aberdeen is probably its most popular route. A codeshare agreement with Wideroe allows it to offer flights from Aberdeen to Bergen, in Norway.
Passengers are not able to check in online for Eastern Airways flights, but the company does offer an Express check-in service in order to make checking in at the airport as fast as possible. The idea behind this is to provide a special line through airport security that is exclusively for Eastern Airways passengers. This special line, known as Fast Track, is available at Birmingham, Aberdeen, Southampton, East Midlands, Cardiff, Newcastle and Leeds Bradford airports. This allows passengers to avoid long queues and save time. On top of this, passengers can check in for company flights right up until half an hour before takeoff for both international and domestic flights.
Passengers are allowed up to 2 hand luggage items weighing no more than 10 kg. These items need to be smaller than 56 x 4x 25 cm. On Eastern Airways' Jetstream aircraft there is not enough room in the cabin for larger hand luggage items (those that cannot fit under a plane seat), meaning these items will be placed in the hold. It is important to note however they will be given back to passengers straight away upon exiting the aircraft, not at the baggage carousel as with other airlines. This and other elements of Eastern Airways service reflect its focus on business customers.
Every passenger is entitled to 15 kg of checked baggage. Any luggage weighing more than 15 kg will be subject to an excess baggage charge. Passengers should also be aware that Eastern Airways will refuse to carry any items of luggage which weigh more than 32 kg. Passengers may also take a stroller at no extra cost. Due to the size of Eastern Airlines' planes, it is not possible for them to check in large sporting items such as surfboards or hang gliders. Other sports equipment, including golf clubs and skis may be accepted although this is not guaranteed and passengers should check in advance.
The plane was small very bumpy not an experience I want again
Excellent experience and good value. Appreciated refreshments and attitude of staff.
The flight was two hours delayed and ridiculously over priced !
This is an expensive flight for the short distance and it was diverted to another airport to pick up passengers. This would have been fine had we not then been held there for around 45 mins as the airport didn't get a tug out quickly when requested
Flight was badly delayed, which seemed to be a commercial decision - not great considering the premium price for this route Price payable for ticket was £200 more than showed on Website before booking
My return flight to Cardiff was cancelled and they put me on a flight to Bristol instead. That left 4 hours later and I had to pay for my own transport to Cardiff airport to get my car. I didn't get in the house until 1am and I had work at 5am. How do I get compensated?
Very good service
I cannot understand Eastern Airways pricing policy. On the majority of occasions when I have used the airline, the cabin was half empty, yet the fares are extortionate. Working in the offshore industry, I know that far more people would use the airline if they felt that the fares were more reasonable.
Friendly and courteous service. Smooth flight.
Pricing was comparatively expensive to London airports however this is balanced by ease of travel location
Bit of a disaster I am afraid! 9.10 flight delayed until 11.15 which meant I would be too late for meeting so abandoned before we boarded
Nice to see security is second to none even though the flights/flights were domestic. Polite and helpful staff
No criticism to make - very smooth check in, flight on time, in flight staff excellent
Change of initial price at the final stage of booking
Polite and friendly