Aeromexico is the country's national flag carrier and has its headquarters plus main hub located in Mexico City. Its secondary hub is situated at Monterrey International Airport. The airline is one of the original SkyTeam alliance members, along with other airlines such as Korean Air, Air France and Delta Air Lines. It has codeshare agreements with many airlines including TAM Airlines, Emirates, WestJet and Copa Airlines. Aeromexico Express, Aeroméxico Connect and Aeromexico Contigo are subsidiaries of the airline.
It boasts a fleet of over 130 aircraft that fly to more than 84 destinations worldwide including a number of American destinations such as Los Angeles, Orlando, Miami and Chicago. Mexican destinations on the other hand include the cities of Tijuana, Chihuahua, Mexicali and Reynosa. Aeromexico also travels to Buenos Aires in Argentina and Havana in Cuba, in addition to the Canadian destinations of Montreal, Toronto and Vancouver, and cities in Europe such as London, Madrid, Amsterdam and Paris.
Passengers can check in online to their Aeromexico flight from 48 hours up until 2 hours prior to the flights departure. In order to check in, passengers must enter their surname and departure airport as well as their reservation code. Once the check in has been completed, passengers are able to either print off their boarding pass right away or have it sent to them by email to be printed at a later date. If the departure airport supports check-in with a mobile device, a mobile ticket can also be sent to their smartphone in order to be used by the passenger. Checking in online will save passengers having to wait in long queues at the airport on the date of departure.
The amount of hand luggage passengers are allowed to take with them on an Aeromexico flight depends on the flight route they are travelling and the type of ticket purchased. For flights within Mexico, Exconomy Class passengers are allowed to take 1 piece of hand baggage weighing up to 10 kg whereas Clase Premier ticket holders can take luggage weighing up to 18 kg. For most international flights, passengers are allowed to take 1 piece of hand luggage with them weighing up to 10 kg. The size of the baggage may not exceed 56 x 36 x 23 cm. A personal item such as a camera, laptop or small handbag is also allowed on board.
The amount of checked baggage a passenger can take with them on Aeromexico flights is also dependent on the type of ticket they have purchased as well as their flight route. For domestic flights in Mexico, Economy Class passengers can take 1 piece of hold baggage weighing up to 23 kg whilst those who have purchased a Clase Premier ticket can take 2 pieces of baggage weighing up to 30 kg in total. The size of the luggage dimensions should not exceed 158 cm when added together. For the majority of international flights, Economy Class passengers can take 2 pieces of luggage weighing up to 23 kg, whilst Clase Premier passengers can take up to 3 pieces of luggage weighing up to 23 kg each.
Luggage arrived on time and complete:) Food was okay. Stewards were respectful. Seats are normal. I did not use the entertainment, so I cannot comment on that.
Two good meals on Aeromexico
Quite a good business class with VOD in seat backs. Cold meal which was identical on the way out as the way back. Food was a bit disappointing. Lounge at Mexico City noisy with poor food options. No lounge access at Havana. (Aeromexico don't have an agreement with the lounge operator.)
Aeromexico is an amazing company, the cabin crew was extremely helpful and polite. I would definitely recommend it.
The experience was blighted by robberies on our checked-in luggage between Mexico City and Cancun. My husband's unlocked bag was robbed. My bag (a Delsey, lockable, metal framed) was forced and the handle was half ripped off, but they failed to break the permutation lock, so nothing was lost.
Both flights to and from Mexico City to Merida were on schedule and ran efficiently.