The dreamliner air conditioning was set on freezing again on the return flight. This plane always seems to have a problem with that. I enjoyed the leg space in exit seat row which was admittedly a pricey upgrade.
The flight was quite empty with plenty of room to spread out. Downside was that it didn't seem the temperature was adjusted for less people- quite cold.
Overall good flight
The flight serves two meals and on the outward leg the vegetarian mail meal (tomato pasta) was exactly the same.
Straightforward flight but it was unnerving not to be able to book check-in luggage in advance for a trip which had check-in luggage for part of the journey all booked as one block.
The airport NY is very disorganised and unpleasant Chicago is the opposite-really good.
I booked a holiday and paid additional for luggage i then had to pay for luggage again as when arriving at the airport told this was never booked
Not sure which of these best describes my experience with American Airlines but choose any or all of these adjectives to describe the in flight service: Incompetent. apathetic. lacklustre. shoddy. The people on this flight should not be called professionals. The word professional suggests some sort of competence with some basic skills and yet on outward bound flight our flight attendants couldn’t a) find the headphones and b) they “ran out of beer” within 1 hr of taking off so no one could order a beer. To cap it off on the return flight when the attendants gave us our prelanding snack (some sort of ham and cheese toastie) it was completely frozen! Terrible service. First and last time I use American Airlines.