Lufthansa
About Lufthansa
As Germany’s main airline and one of the most prolific brands across Europe, Lufthansa is an elite provider in the global aviation industry. Established all the way back in 1955, Lufthansa is widely known for its exceptional service, variety of flights, and impeccable safety standards.
Lufthansa’s main operational base is in Frankfurt Airport, which boasts over 700 aircraft, making it one of the largest fleets in the world. Frankfurt Airport sees a whopping 22,500 flights a week, ranging from over 200 destinations across 70 countries.
Many of the aircraft that Lufthansa owns are wide body crafts composed of Boeing 747, Airbus A330, A340, A350, and A380.
Above all else, Lufthansa has stood the test of time with its accolades. It currently ranks within the top 10 in the world for punctuality, with around 82% of its flights arriving on time.
The frequent flyer programme at Lufthansa is called ‘Miles & More’, which was launched in 1993 and is now the most popular programme in Europe (used by over 30 million people!). The programme is used by other airlines in the Lufthansa group like SWISS, Brussels Airlines and Austrian Airlines.
Lufthansa check-in information
As you'll know, between checking you've packed everything, rushing around to get to the airport, and making sure you've got your passport, flying can be very stressful. Luckily, Lufthansa's check-in options put the customer first and make the process as convenient as possible.
If you're flying with Lufthansa, you can check-in:
- Online - This is possible around 23 hours before your flight is due to depart and can be done either through the website or via the app. You'll then receive a mobile boarding pass, which you can access in the app. If you fancy a backup copy, you can also get it emailed to you or sent by SMS depending.
- Via a Lufthansa check-in desk - You'll be greeted by friendly staff who will hand you a boarding pass. You'll find the desk in the departure areas of the airport before you pass through security. After checking in, you'll receive your boarding pass, and seat number and will then be notified of which gate you are due to leave from, depending on the airport.
Lufthansa cabin baggage information
The Lufthansa luggage allowance policy is very detailed, so you might want to take note.
For Economy or Premium Economy passengers, you're allowed to bring one cabin bag on board. Business or First-Class passengers can have two. Each bag shouldn't weigh more than 8kg and you can also bring one personal item like a laptop bag or handbag.
The dimensions for a cabin bag are 55 x 40 x 23 cm, whilst personal items are 40 x 30 x 10 cm. The checked baggage policy with Lufthansa varies depending on your ticket but all bags must measure up to 158 cm (62 inches) in total. Here's a list of the allowance ranging from Economy to First Class:
- Economy: 1 x 23 kg
- Premium Economy: 2 x 23 kg
- Business: 2 x 32 kg
- First Class: 3 x 32 kg
If your bag's over the limit, then you'll have to pay a fine. This is €50 on flights within Europe and €120 on medium-haul intercontinental flights. Keep in mind that you can also choose Economy Light, which doesn't include checked baggage (although you can add this afterwards).
How to find cheap flights with Lufthansa
Most people would say that the best time to find cheap flights with Lufthansa is between the months of November and February. However, you can find Lufthansa bookings that suit your needs perfectly with a wide range of deals and promotions that vary in cost.
If you're not sure exactly where to start, but know that you definitely want to fly with Lufthansa or have your eye on a particular destination, check out our website.
Enter the basic details on our 'Flights' search engine and then watch as the page fills with every possible option to make this trip a reality. There are also additional tabs where you can 'Book a Flight + Hotel' in one search or alternatively, under the "Ready for your next adventure?" banner, you can filter between:
- Popular cities
- Popular countries
- Popular flight routes
- Popular airlines.
Whether it's a short city break, a long adventure in an exotic country or a beach holiday you're looking for, you can browse countless options till you find the perfect match. There's a plethora of deals to search through, but if you're looking more casually, you can also sign up for updates including travel discounts, voucher codes, and exclusive deals. This way, you'll be the first to know when something pops up!
Frequently Asked Questions
What happens in the case of Lufthansa flight cancellation?
You can check if you're entitled to a refund if your Lufthansa flight was delayed by three hours, cancelled outright, or if you missed your connecting flight. You should contact customer support by calling or going through the official Lufthansa website.
How do I check my Lufthansa flight status?
If in the airport, you can check the flight status on one of the many screens located around the area or you can check on the Lufthansa website by entering your flight number.
How do I contact Lufthansa customer support?
You can contact Lufthansa's customer support team by calling +1 (516) 738-4422 or you can access the live chat feature for 24/7 assistance on their website.
Does Lufthansa charge extra baggage fees for international flights?
If your baggage exceeds the size limit, then you'll be charged more on medium-haul intercontinental flights than within Europe. This is €50 on flights within Europe and €120 on medium-haul intercontinental flights.