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Jet Airways

INFORMATION UPDATE: Jet Airways was grounded on 17 April 2019, and are currently not offering Jet Airways flights. The information below refers to the period Jet Airways was still operating.

Jet Airways is a major Indian airline, based in Mumbai with secondary hubs at Bengaluru and Delhi. It was founded in 1992 and commenced operations a year later in 1993. Its fleet of 119 aircraft fly to 67 destinations – 20 international, including Abu Dhabi, Bangkok, Dubai, Hong Kong, Kathmandu, Kuwait, London, Paris, Singapore and Toronto, and 47 domestic. The fleet includes 71 Boeing 737-800, 15 ATR 72-500 and ten Boeing 777-300ER, along with smaller numbers of Airbus 330-200, Airbus 300-300, ATR 72-600, Boeing 737-700, Boeing 737-900 and Boeing 737-900ER. Jet Airways has codeshare agreements with its partners Aeromexico, Air Canada, Air France, Air Seychelles, ANA, Alitalia, Bangkok Airways, China Eastern Airlines, Delta, Etihad Airways, Fiji Airways, Garuda Indonesia, Hong Kong Airlines, Jetstar Asia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Malaysia Airlines, Qantas, Vietnam Airlines and Virgin Atlantic. Jet Airways’ parent company is Tailwinds Private Limited. The airline’s frequent flyer programme is JetPrivilege which has five membership tiers offering privileges including dedicated check-in, lounge access, increased baggage allowance, priority boarding, earning and redeeming JPMiles and flight reservations.

How do I check in online with Jet Airways?

Jet Airways online check-in is a quick and easy way for passengers to check in. They can use their PNR booking reference to check in up to nine passengers per PNR, their JetPrivilege number or their eTicket number. Passengers can select and reserve their preferred seat and print their boarding pass prior to arriving at the airport. Online check-in is not available for all airports so passengers should check this on the Jet Airways website.

For international flights, online check-in is available 48 hours to two hours before departure for First Class and Premiere passengers and Economy Class JetPrivilege Platinum/Gold members; for other Economy passengers it is available 12 hours or ten hours to two hours before departure (depending on route), unless an additional fee is paid for online check-in available from 48 hours before departure. For the US and Canada, though guests can check in 48 hours beforehand, e-Boarding passes will only be issued 24 hours prior to departure.

For domestic flights, online check-in is available 48 hours to one hour before departure for Premiere passengers and Economy Class JetPrivilege Platinum/Gold members; for other Economy passengers it is available ten hours to one hour before departure, unless an additional fee is paid for online check-in available from 48 hours before departure.

What is my checked baggage allowance on Jet Airways?

Jet Airways baggage allowance depends upon a number of factors, including whether the passenger is an adult, child or infant, the travel class, country where ticket was purchased, place of departure and more. Passengers should check their ticket to confirm their free checked baggage allowance, which may be based either on weight or piece concept. Typical allowances for South East Asia and South Asian Continent are 40 kg for First Class passengers, 30 kg for Premiere passengers and 20 kg for Economy passengers, with 10 kg for infants. Typical allowances for Europe are 69 kg for First and Premiere passengers, 28 for Economy and 10 kg for infants and for the Middle East 30 kg for Premiere passengers, 20 kg for Economy and 10 kg for infants. For the US and Canada the allowance is on a piece concept basis, with First Class and Premiere passengers typically allowed three pieces weighing 23 kg each, Economy passengers two pieces weighing 23 kg each and infants one piece weighing 23 kg. Individual bags should be no more than 158 cm in total dimensions and 32 kg in weight. Passengers travelling from India on migrant visas are permitted a maximum 40 kg on international flights and connecting Jet Airways flights within India.

Items of sports equipment are exempt from oversize charges though standard excess baggage charges will apply if the equipment takes the passenger over their free baggage allowance. Musical instruments may be carried in the seat next to passengers if an extra seat is blocked next to the passenger – instruments should weight no more than 75 kg and be able to be secured using a seatbelt.

What hand luggage can I take on Jet Airways?

Jet Airways cabin baggage allowance restrictions are as follows. All passengers are permitted one cabin baggage item weighing a maximum 7 kg and not exceeding 115 cm. JetPrivilege Platinum and Gold members and Premiere passengers are allowed one item weighing a maximum 10 kg and also one laptop bag. Allowances may vary depending on the aircraft, travel class, whether domestic or international flight, route and JetPrivilege membership.

Latest customer reviews on Jet Airways flights

Book a cheap flight with Jet Airways
2.7 /5
Total reviews based on: 49
London
Doha
Heathrow - Doha ( LHR - DOH )
5.0 /5
BEN
Date 2018-04-22 Location INDIA Age 31-50 Class Economy

everything was very good

3.0 /5
6 reviews
Kathmandu
Bangkok
Tribhuvan - Suvarnabhumi Airport ( KTM - BKK )
5.0 /5
Iavdoneit
Date 2018-04-19 Location Uk Age 31-50 Class Economy

Everything went smoothly but didnt receive boarding pass till 10 hours before flight.

5.0 /5
1 reviews
Delhi
Kathmandu
Indira Gandhi International Airport - Tribhuvan ( DEL - KTM )
5.0 /5
Winterfield
Date 2019-04-18 Location Age Class Business Class

Disappointing that ther was no business class lounge or alternative offered. We were relying on this as we knew we would have a long wait at the airport.

5.0 /5
1 reviews
Toronto
Birmingham
Pearson International Airport - Birmingham Intl ( YYZ - BHX )
5.0 /5
Brumas
Date 2019-03-08 Location Birmingham uk Age Over 70 Class First Class

Excellent

5.0 /5
1 reviews
Dubai
Mumbai
Dubai International Airport - Chhatrapati Shivaji International Airport ( DXB - BOM )
5.0 /5
Kishor
Date 2019-02-10 Location London Age 51-70 Class Business Class

Great service on and off the plane.

5.0 /5
1 reviews
Dhaka
Kolkata (Calcutta), West Bengal
Zia International Airport - Netaji Subhash Chandra Bose International Airport ( DAC - CCU )
4.0 /5
shafiq
Date 2019-02-28 Location DHAKA Age Under 30 Class Economy

nil

4.0 /5
1 reviews
Udaipur
Mumbai
Udaipur Airport - Chhatrapati Shivaji International Airport ( UDR - BOM )
4.0 /5
Chris Spry
Date 2018-12-05 Location BRISTOL Age 51-70 Class Economy

Great for budget

4.0 /5
1 reviews
Dubai
Delhi
Dubai International Airport - Indira Gandhi International Airport ( DXB - DEL )
3.0 /5
Saurabh
Date 2018-03-08 Location United Kingdom Age 31-50 Class Economy

I was unable to select specific meal while booking or during online check in.

3.0 /5
1 reviews
Delhi
Bangkok
Indira Gandhi International Airport - Suvarnabhumi Airport ( DEL - BKK )
3.0 /5
Rick
Date 2019-03-06 Location UK (but living in Delhi) Age 51-70 Class Economy

Stewards/stewardesses need to show more authority too passengers the passengers blatantly ignore the order to switch mobiles off when told to ( I generally have to tell the people near me to do it and it sometimes gets me into an argument with them) the passengers also do not stay seated when the seat belt sign is on and the stewards seem reluctant to enforce the stay seated order.

3.0 /5
1 reviews
London
Bangkok
Heathrow - Suvarnabhumi Airport ( LHR - BKK )
3.0 /5
Diana
Date 2019-02-07 Location UK Age 51-70 Class

Please put all the young babies and children in one area there were so many spread around telling and wailing for half the journey!

2.0 /5
2 reviews
London
Jaipur, Rajasthan
Heathrow - Jaipur International Airport ( LHR - JAI )
3.0 /5
Rockie
Date 2018-01-21 Location UK Age 51-70 Class Economy

Average.Make a big deal of getting you onboard not well oiled ground staff

3.0 /5
1 reviews
Dusseldorf
Bangalore
Düsseldorf International - Bengaluru International Airport ( DUS - BLR )
1.0 /5
Dirk
Date 2019-09-07 Location Age Class

We did not fly to or from Bangalore. Our flight was cancelled and we are still waiting for refund. Cancellation date 18 april. Kindly do your utmost so that we can receive a refund.

1.0 /5
1 reviews
Kolkata (Calcutta), West Bengal
Mumbai
Netaji Subhash Chandra Bose International Airport - Chhatrapati Shivaji International Airport ( CCU - BOM )
1.0 /5
Rajat Chatterjee
Date 2019-04-05 Location Edgware Greater London UK Age 51-70 Class Economy

Jet Airways do not even provide breakfast or meal service to International passengers in the India sector but they care more for domestic passengers.

1.0 /5
1 reviews
Manchester
Mumbai
Manchester International - Chhatrapati Shivaji International Airport ( MAN - BOM )
1.0 /5
Nav
Date 2019-03-19 Location York Age 31-50 Class Economy

Worst airline I have ever been.

1.0 /5
1 reviews
London
Kathmandu
Heathrow - Tribhuvan ( LHR - KTM )
1.0 /5
Nothing
Date 2019-11-06 Location Just Age 51-70 Class Economy

Money has been not refunded That's good experience.

1.0 /5
4 reviews

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