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Air India

About Air India

Although it is the country's flag carrier airline, Air India is not India's biggest airline, and instead it comes as the third biggest behind IndiGo and Jet Airways. Originally called Tata Airlines, it was founded in 1930 and is still owned by the Indian government through Air India Ltd. The company's headquarters are in New Delhi with its main hub located at New Delhi's Indira Gandhi International Airport. The airline also operates another hub at Chhatrapati Shivaji International Airport in Mumbai.

Air India has a large fleet of more than 100 airplanes with which it flies to over 80 destinations worldwide. The fleet is a mixture of Boeing and Airbus aircraft; the Airbus A320 being the most prevalent. Popular flights include routes to Sydney, Dhaka and Shanghai. It has been a member of the Star Alliance since 2014 and has codeshare agreements with nearly 20 other airlines, including Air New Zealand, Flybe and EgyptAir. During the 2000s it was merged with Indian Airways.

Online check-in

Air India offers online check-in for all flights, with counters opening 36 hours before departure and closing 4 hours prior to takeoff. Passengers can choose where to sit at the same time as they check in online. Passengers who have checked in online but have hold baggage will need to go to a company counter at the airport to drop it off. They should bear in mind that these counters close 45 minutes prior to a flights scheduled leave time. Passengers can also check in at the airport if they prefer. As already mentioned, airport check-in counters close 45 minutes before a flight and open 3 hours before departure.

Hand luggage allowance

Hand baggage allowance is the same for all Air India ticket types. Passengers are entitled to 1 piece of luggage and 1 personal item in the cabin. Each luggage item is subject to a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 20 cm. Examples of a personal item include laptop bags, briefcases, camera bags or handbags. Any item being used as hand luggage must fit either in the overhead luggage compartment or under the seat in front of the passenger. Any hand luggage that exceeds the volumes permitted will be checked instead and will carry an additional charge.

Checked baggage allowance

Air India baggage allowance for a checked item varies based on the ticket class and the destination. The different allowances dictate that on domestic flights a passenger can carry up to 30 kg, while Executive and First Class passengers can carry up to 40 kg. Infants travelling on an adult's lap are allowed an additional 10 kg. On international flights to or from anywhere except the U.S. and Canada, passengers can carry up to 20 kg in Economy, up to 30 kg in Executive, up to 40 kg in First Class, and to 10 kg for infants travelling on an adult's lap. On international flights to or from the U.S. and Canada, economy passengers are allowed 2 pieces, each with a maximum weight of 23 kg and a maximum combined width, height and length of 158 cm.

Executive and First Class passengers are allowed 2 pieces, each with a maximum weight of 32 kg and a maximum combined width, height and length of 158 cm. Infants travelling on an adult's lap are allowed 1 piece, with a maximum weight of 23 kg and maximum combined width, height and length of 115 cm plus a foldable stroller or car seat. Selected sporting equipment can be carried on Air India flights at no extra cost. The company will not accept any item of luggage that is heavier than 32 kg. There will also be a charge for any luggage exceeding the volumes permitted.

Airline Information

  • Airline name: Air India
  • IATA code: AI
  • Year Founded: 1930
  • Headquarters: New Delhi, India
  • Website: airindia.in

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Latest customer reviews on Air India flights

2.8 /5
Total reviews based on: 33
London
Kolkata (Calcutta), West Bengal
Heathrow - Netaji Subhash Chandra Bose International Airport ( LHR - CCU )
5.0 /5
Karunamayi dd
Date 2018-04-16 Location UK Age 51-70 Class Economy

Good value for money. Mid-week night flight was not too busy so I got plenty of elbow room. I even watched an old film on the little television.

3.0 /5
2 reviews
Bangalore
Newcastle
Bengaluru International Airport - Newcastle International ( BLR - NCL )
5.0 /5
Sravan
Date 2020-02-08 Location India Age 31-50 Class Economy

Travelling in Air India was nice experience to me. The ambience was good and seats have a good leg room. Service was good.

5.0 /5
1 reviews
London
Delhi
Heathrow - Indira Gandhi International Airport ( LHR - DEL )
5.0 /5
Dave
Date 2018-12-02 Location North Finchley London Age 51-70 Class Economy

It was okey

3.0 /5
6 reviews
Jammu, Jammu & Kashmir
Delhi
Jammu Airport - Indira Gandhi International Airport ( IXJ - DEL )
5.0 /5
BD
Date 2020-01-08 Location UK Age 31-50 Class Economy

Very friendly and professions flight attendants. Food was great too.

5.0 /5
1 reviews
London
Dubai
Heathrow - Dubai International Airport ( LHR - DXB )
4.0 /5
I do not have one
Date 2018-04-23 Location England Age Over 70 Class Economy

You have made a mistake I flew Virgin Atlantic from Dubai to Heathrow

4.0 /5
1 reviews
London
Muscat
Heathrow - Seeb ( LHR - MCT )
4.0 /5
Tamsin
Date 2018-03-11 Location London Age 31-50 Class Economy

Food was dreadful on all flights and connections.

4.0 /5
1 reviews
Birmingham
Amritsar
Birmingham Intl - RAJA SANSI ( BHX - ATQ )
4.0 /5
Harbhajan
Date 2020-02-14 Location India Age 51-70 Class Economy

Should not have to wait on sit on plane for over two hours at Delhi's airport

4.0 /5
1 reviews
Delhi
Goa
Indira Gandhi International Airport - Dabolim Airport ( DEL - GOI )
3.0 /5
Mike
Date 2018-03-18 Location UK Age 51-70 Class Economy

First time on Air India. Average short flight. Good price on tickets

3.0 /5
1 reviews
Dubai
Chennai (Madras), Tamil Nadu
Dubai International Airport - Chennai International Airport ( DXB - MAA )
2.0 /5
Snoopy
Date 2019-12-06 Location India Age 31-50 Class Economy

The aircraft was not clean and the seats are very uncomfortable and hard. The toilets were very dirty and smelling. Even the food was below standard clean and they served chicken biriyani which was not tasty.

2.0 /5
1 reviews
Delhi
London
Indira Gandhi International Airport - Heathrow ( DEL - LHR )
1.0 /5
Ishu
Date 2020-03-23 Location India Age Under 30 Class Economy

Flight got cancelled

1.0 /5
1 reviews
London
Jamnagar, Gujarat
Heathrow - Jamnagar Airport ( LHR - JGA )
1.0 /5
Dave
Date 2020-03-16 Location UK Age 51-70 Class Economy

We were delayed altogether 7 hours. It was worse experience.

1.0 /5
1 reviews
Mumbai
Delhi
Chhatrapati Shivaji International Airport - Indira Gandhi International Airport ( BOM - DEL )
1.0 /5
JonnyJonny
Date 2018-02-20 Location Age Class Economy

2100 flight from Mumbai to Delhi was delayed by approx two hours with no real explanation. Plane parked next to the Cargo Terminal at Delhi airport requiring a further delay to travel by coach to the correct terminal. We didn't get to bed until 3am even though we had booked a hotel next to the airport.

1.0 /5
1 reviews
Kathmandu
Thiruvananthapuram (Tivandrum), Kerala
Tribhuvan - Trivandrum International Airport ( KTM - TRV )
1.0 /5
CD
Date 2018-02-14 Location Uk Age Class Economy

Worst flight experience ever. Delays cancellation mis information a six hour journey took eighteen hours. Never again.

1.0 /5
1 reviews

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