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Austrian Airlines

About Austrian Airlines

Austrian Airlines is Austria's national flag carrier airline and is based at Vienna International Airport. In addition to its headquarters in Vienna, it also has additional centres of operation located at Graz Airport, Salzburg Airport and Innsbruck Airport. The airline as it is today came into being when Austrian Airways and Air Austria merged in 1957. It expanded further with subsequent acquisitions of Lauda Air and Rheintalflug in the early part of the 21st century. It has been a Lufthansa Group subsidiary since 2009 and currently has a fleet of over 80 planes, mostly Airbus A320s and Bombardier Dash 8 Q400s.

The airline's 130 destinations include the cities of Amsterdam, Antalya, Minsk and Cairo. It also has a large amount of flights travelling to the UK, with the majority of Austrian Airlines flights landing at Heathrow Terminal 2, Manchester, Birmingham and London Stansted. The airline joined the Star Alliance in 2000 and operates codeshare flights with a number of airlines, including Air Malta, Montenegro Airlines and Germanwings.

Online check-in

Austrian Airlines check-in can be done online starting from as early as 47 hours prior to departure. During online check-in, passengers can choose their seat using a diagram of the plane's layout. At the same time, passengers can also choose to pay for extra baggage allowance, lounge access, extra legroom or an upgrade to Business class. If they have any luggage to check in passengers can do this either at the staffed airport counters or at a self-service luggage drop-off counter. Passengers can also complete Austrian Airlines check-in on their mobile device or at the counters at the airport.

Hand luggage allowance

Austrian Airlines baggage allowance lets each passenger in Economy class take 1 piece of hand luggage weighing up to 8 kg on their flight, while passengers in Business class are entitled to take 2 pieces of hand luggage, each weighing a maximum of 8 kg. The maximum size allowed for hand luggage items is 55 x 40 x 23 cm. If passengers wish to take a garment bag as their hand luggage, they can do so up to a maximum size of 57 x 54 x 15 cm.

Passengers may also take a personal item of up to 40 x 30 x 10 cm in addition to their hand luggage allowance, such as a handbag, laptop or camera bag. Infants under 2 are allowed a car seat or foldable stroller. The weight and size of passengers' hand luggage will be checked at the gate before they can board an Austrian Airlines flight. If hand luggage exceeds their allowance, passengers will be charged to have it checked into the hold.

Checked baggage allowance

Austrian Airlines baggage allowance is determined by a passenger's ticket type. The luggage allowance for flights within Europe, such as Austrian Airlines flights between Heathrow Terminal 2 and Vienna, dictates that Economy light passengers do not have any checked baggage allowance, while Economy Classic and Flex passengers are allowed 1 piece of checked luggage, weighing up to 23 kg. Business passengers are however granted permission to check 2 items of luggage, each weighing up to 32 kg. Infants under 2 years old are allowed 1 item that can weigh up to 23 kg, regardless of whether they are travelling in Economy or Business class. For flights to continents other than Europe, the allowances are the same with the exception that the Economy Light class does not exist.

The airline will not carry any luggage that is heavier than 32 kg. Passengers will face a charge for any luggage that does not fit in their allowance. Sports equipment can be taken for free if it falls within a passenger's checked luggage allowance. If it does not, it may still be carried for an extra fee. Sports equipment will only be carried if passengers contact the airline in advance to arrange it.

Airline Information

  • Airline name: Austrian Airlines
  • IATA code: OS
  • Year Founded: 1957
  • Headquarters: Vienna, Austria
  • Website: austrian.com

Latest customer reviews on Austrian Airlines flights

Book a cheap flight with Austrian Airlines
3.6 /5
Total reviews based on: 33
London
Vienna
Heathrow - Schwechat ( LHR - VIE )
5.0 /5
Stuart
Date 2019-08-27 Location England Age 51-70 Class Economy

Good experience. Friendly staff. Fairly punctual. Clean

3.4 /5
7 reviews
Manchester
Vienna
Manchester International - Schwechat ( MAN - VIE )
5.0 /5
David
Date 2019-06-28 Location Uk Age 51-70 Class Economy

Flight good friendly service

5.0 /5
2 reviews
London
Tehran
Heathrow - Imam Khomeini Intl ( LHR - IKA )
4.0 /5
alex
Date 2019-09-01 Location british Age 31-50 Class Economy

my return flight had a 3 hours delay

4.0 /5
1 reviews
Thessaloniki
Vienna
Makedonia Apt - Schwechat ( SKG - VIE )
4.0 /5
Dwonthemove
Date 2019-05-09 Location UK/Greece Age 51-70 Class Economy

It’s a good airline quality is good

4.0 /5
1 reviews
Manchester
Frankfurt
Manchester International - Frankfurt International ( MAN - FRA )
3.0 /5
snappercartier
Date 2019-03-23 Location Cheadle Hulme Age 51-70 Class Economy

2 stars lost because of 45 minute delay setting off from Frankfurt. Software problem given as explanation then another flight allowed to take priority over ours. Catering minimal on Austrian Airlines a tiny packet of crisps or a chocolate biscuit does not even constitute a 'snack'. Lufthansa leg was marginally better being a cheese or turkey sandwich. All the more relevant after a delay on the runway.

3.0 /5
1 reviews
London
Mauritius
Heathrow - Ile Maurice Sir Seewoosagur ( LHR - MRU )
2.0 /5
Thami
Date 2018-01-07 Location London Age 51-70 Class Economy

I am disappointed that Austrian Airlines scheduled my connecting flight from Austria to LHR so close to my arrival from Mauritius to Vienna. As a result I missed the connecting flight to LHR on 5th January and had to be put on a BA flight and my luggage was not transferred to the BA flight. As I write this comment on 7th January 2018 my luggage is yet to be delivered. I believe it was placed on an Austrian Airline flight 457 which arrived at Heathrow on 5th January at 21.40 but I am still waiting for my luggage to be delivered to my home and I have called the BA enquiry line several times and all that they have said is that my luggage appears on the system to have arrived at heathrow and I should be getting a message on delivery to my home. As I said above I am still waiting for the message and delivery. I would be reluctant to fly Austrian Airlines again given this experience

2.0 /5
1 reviews

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