At Opodo, our aim is to make booking your travels straightforward, good value, and completely hassle-free. Of course, the best way to judge is by hearing directly from the folks who know us best – our valued customers. We've gathered genuine feedback from Trustpilot to give you an open and honest look at how travellers across the globe rate their experience with us.
We've designed the whole process to be straightforward and smooth. From booking your trip right through to sharing your thoughts afterwards, we’re here every step of the way to make travelling easy and enjoyable.
Find the best flights and hotels without any fuss. Pick your options, lock in your booking, and get set for your next getaway.
Put your feet up and enjoy your journey knowing everything's sorted, nice and smooth, from booking to support along the way.
Let us know how we did! Your honest thoughts help other travellers decide and help us keep improving our service for you.
Opodo is trusted by thousands on Trustpilot for offering keen prices and helpful support that sorts out issues quickly and efficiently. See what fellow travellers are saying:
Booked with Opodo lately? We'd love to hear about it! Your review can guide other travellers and helps us keep doing what we do best.
Go directly to the Opodo Trustpilot profile. This page gathers all customer comments in one spot, making it easy to share your views.
It's usually near the top of the page. Clicking this opens up a simple form for you to fill out.
Five stars being top marks, of course. Then, have a write-up about your experience with Opodo – was booking straightforward? Did you nab a good deal? How was the customer service?
Your feedback then goes live for others to read and helps us keep providing a top-notch service.
Thinking about booking with Opodo? Here’s a quick rundown of the perks.
Yes, Opodo is perfectly legitimate, and it's safe to book flights with us. We're part of eDreams ODIGEO, one of the world's biggest online travel companies. Like any large platform, experiences can vary, but Opodo is a proper, registered business helping millions book flights, hotels, and more each year.
To check if a flight website is above board:
Secure Connection: Look for "HTTPS" in the web address bar.
Contact Details: Check for a clear physical address, phone number, and email.
Online Reviews: Have a look at reviews on reputable sites like Trustpilot (check out the Opodo Trustpilot reviews!).
IATA Accreditation: Proper travel agencies should be accredited by the International Air Transport Association (IATA) – you can usually check this.
Yes, Opodo is an IATA Accredited Agent. This means the International Air Transport Association recognises us for meeting industry standards for financial security and professional handling of air ticket sales. This accreditation allows us to issue tickets for nearly all major airlines globally.
Yes. In accordance with the EU Package Travel and Linked Travel Arrangements Directive, Opodo provides financial protection. This ensures that, in the unlikely event of the travel agency’s insolvency, customers are entitled to a refund of the package price or repatriation if return transport is included in the booking.
You can get in touch with Opodo through several ways, whether you've already booked or not. For the best contact info for your specific query, please head over to: https://www.opodo.co.uk/customer-service/ and click on 'Contact options'. You'll find all the different ways to reach us there.
Getting your money back isn't guaranteed by default — it comes down to the fare rules set by the airline, and these differ from one ticket to another (budget fares are typically non-refundable). To start things off, you'll need to cancel your flight through "My Trips", which triggers the request; in some cases, you might be offered a voucher rather than money back. That said, if it's the airline that cancels your flight, they're obliged to give you a choice between a full refund and an alternative flight. Full details on eligibility and processing times are available on our refunds page.
